HappyEasyGo — flight refund amount

HappyEasyGo — flight refund amount

C chandini pidikiti from Hyderabad, Telangana

Booked truejet flight in happyeasygo app for 4th september 2019. Exactly the day before the travel date, got call from truejet and informed that flight got cancelled due to technical problem and also informed that i will get full refund and they clearly mentioned the amount which i paid i. E; 4656 rs/-. But from happyeasygo i got only 4000 rs/- back. And when i contacted customer care they are informing that the remaining amount is convenience fee and it will be not refunded. I attached the screen shot of that order also. +1 photos Was this information helpful? No (0) Yes (0)

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sumit1988abcde

from Noida, Uttar Pradesh

I have also worked in the customer care department of a leading retail brand, so I have a fair understanding of how things work in companies. Usually there is no point in getting rude with the executives and the companies because they can’t process the refund at their end until they get a refund from the source point.

Once I also had to suffer due to late refund for my cancelled Indigo flight. I couldn’t contact anyone, so didn’t feel good. But, then I got an email from the company about the same. They assured me that it will take nearly 2-3 days to clear my refund as they hadn’t got it from the airline itself. But, anyway, I got the refund within next 2 days. Since I had got good discounts, I will surely book again from here. Recommend it to all.