HappyEasyGo — Flight was cancelled by airline and Did not receive refund amount even after 3 months SLA period

It's been 6 months now since the cancellation request has been raised in the portal. My flight was cancelled due to covid lockdown last year.

Every time I reach out to them, they reply we are working on your request but no resolution to the refund amount. Also, the SLA period is over. From past two months, no one even bothers to respond to my calls to customer care nor responding to my emails.

Need my Amount to be refunded.

Details below:

Trip ID:[protected]
Bangalore Bhubaneswar Sat, 25 Apr 2020
AirAsia
I51567
BLR 06:40
Sat, 25 Apr 2020
Kempegowda Int'l Airport (--)
BBI 08:30
Sat, 25 Apr 2020