HappyEasyGo — fraud in hotel booking | |||||
I booked a 4 star hotel using happy easy go and made the payment. The status showed pending in their app against the booking. On the day of checking the status was still pending, we called happyeasygo at least 20 times but evevrytime they said hotel guys are not available and will give you a call back. 3 hours after the checkin time and waiting outside hotel and after continuous calling got a call back from happyeasygo person saying that the hotel we booked is not available and he would like to offer 2 different hotels and we an select one. As per the happyeasygo person both these hotels were equivalent to the 4 star so we selected one based on his suggestion but when we reached the hotel was 1 star and on top of that the price we payed for 4 star was also not refunded. As per the happyeasygo person the hotel fare for the new hotels was equivalent to the old 4 star hotels but when we reached the 1 star hotel they were ready to offer the same room at half the price of what we paid. Happy easy go is a fraud big fraud. They work through clear trip and all hotel bookings are done through them. So, you will always find a cheap option at clear trip that happyeasygo as they only charge commission in between. When we complained about the mental harassment we went through they said after the trip 3000 will be deposited in your happyeasygo account to compensate that also didn’t happen. This is a cheap and fraud broker. Was this information helpful? | |||||
 3 Comments | |||||
Comments
i booked my hotel for Jaipur i got best deal
Reply
I had planned a trip on 7 June to a resort for two days (9 June to 11 June). During my booking by mistake I put 1 day prior to actual departure (8 June to 10 June). I called the hotel but they refused to help as the booking was online. Now since the booking was one day before, cancellation and modification option was already gone. I emailed the customer care but according to rules it was showing extra charges (same cost of two days again). Then I called the customer care number on the booking voucher, they talked to the hotel and changed the dates accordingly, mailing me the new voucher. The process was easy and smooth. I was so afraid that I have screwed up, but the guy on the phone really helped me.
I booked a 3 star hotel using happy easy go and made the payment. The status showed pending in their app against the booking. I have not received any confirmation from their side regarding payment receipt and your booking is confirmed or pending although payment has been already deducted from my account., we called happyeasygo at least 20-25 times but every time call put on caller ID and auto caller saying that all representative are busy and will attend your call shortly but no one attend the call after so many tries and auto cut call after on hold of 7-8 minutes. I am unable to connect them through any source and I feel helpless after so many efforts. That the price we payed for 3 star was also not refunded. Happy easy go is a fraud big fraud.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
6%
Complaints
1549
Pending
0
Resolved
97
+91 12 4286 6920
AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18, Gurugram, Haryana, India - 122015
View all HappyEasyGo contact information