HappyEasyGo — full refund is not initiated for tickets cancelled by jet airways

Address:First Floor , plot no 883, phase V, Udyog vihar, Gurgaon, Haryana, 122016
Website:www.happyeasygo.com

My flights were cancelled by jet airways for which they told me i should get full refund from happyeasygo. But the standard provrdure of cancellation of tickets at happyeasygo app giving reason airline has cancelled my tickets they are not refunding me fully. Instead of 5071 and 4468 inr (Including coupon amount) they are refunding me 674 and 0 inr respectively. Please look at the attachments.
Below are the details

1. Flight no 9w-136
Date: 05 april 2019
Bombay to gauhati
20:15 - 23:30
Pnr: iupkzr
Ticket no:[protected]
Amount : 5290.00 inr


2. Flight no 9w-135
Date: 25 april 2019
Gauhati to bombay
06:00 - 09:25
Pnr: gsgivn
Ticket no:[protected]
Amount: 4314.00 inr


There is no customer care no.
No mails are replied responsibly.
I received an email with a link to support page.
+5 photos
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Mar 26, 2019
Updated by Dipima
No any refund has been initiated.
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