[Resolved] HappyEasyGo — no refund - cancellation | |
Hi I am sunil sharma, i have made booking by indigo flight from indore to delhi dated 06th may2020 in refundable category order id:[protected], but due to covid 19, all flights are cancelled, so i have cancelled my tickets considering normal cancellation charges in refundable category, while cancellation, i got to know that, booking is made in non refundable category to make fare on lower side and post cancellation only 25% amount is refunded by airline and that 25% also not refunded by happy easy go mentioning 500/- per passenger processing fees, which are not mentioned while booking I am taking follow up since last 30 days, but there is no proper response Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved HappyEasyGo customer support has been notified about the posted complaint. Verified Support Jul 15, 2020 HappyEasyGo Customer Care's response Fo order id[protected] Please be informed that as we have checked the airline has charged the cancellation charges of INR 3249 in your booking. Therefore, as per the airline fare rules, the standard airline penalties, Happyeasygo service fee (INR 500 per person per sector), and convenience fees will be applicable to process the cancellation. Hence, no refund is applicable as cancellation charges are higher than your paid amount.
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 1 Comment | |
Comments
You are fraud company, There is no transparency during booking...So many related complaints showing that you are just doing business of doing fraud with innocent people, I wish your company will be closed soon...
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