HappyEasyGo — non refund of money against cancellation of tickets due to flight has cancelled

Address:	NSG CAMPUS MANESAR, 122051
Website:	Happy Easy Go

Myself Anandita Pal, I booked one ticket from Delhi to Guwahati on 21 Feb 2019 for 11 Mar 2019, I have reported to Jet Airways Counter on 11 Mar 2019 for boarding pass but they have replied that due to some Departmental reasons Flight (Jet Airways) got cancelled and no other flight available, and tickets should be cancelled & full amounts of ticket may be refunded within 24 hours. After expiry of 15 days call to Jet Airways Customer Care regarding refund of money but he replied that your ticket have not cancelled as on date i.e. 25 Mar 2019 and also promised that today your ticket will be cancelled and case may be referred to Happy Easy Go for full refund of money after that I have call to Happy Easy Customer Care for refund of money, but he asked me that a cancellation request required to Happy Easy Go for refund of full amount of tickets.

Please help me with my refund as this is lot of money.