HappyEasyGo — non refunding of cancelled flight amount

Hello,
This is rakesh vr from bhubaneswar.
I had booked tickets for my parents from cochin to bhubaneswar via bangalore on 1st june 2020, with trip id:[protected] and airline pnr (Air asia) : a8jhke and travellers were : rajagopalan/k p and rajani/padma with travel date 1st june 2020. But the flight got cancelled by airasia (Airline) and intimated that i am eligible for full refund amount and the same has been processed through happy easy go on 9th june 2020.
The airline (Airasia confirmed that they transfered my booking amount to your happyeasygo account on 22nd july 2020. But suspeciously even after 13 days following that my booking amount is not credited to my account. When enquiring regardinfg the same, none of your executives are ready to give a justifiable reply and customer support executives are not even ready to check my exact status of refund, instead keep on telling minumum 90 days it will take for a refund that is not justifiable once you receive the amount from the airline (Airasia).
So i am very disappointed with happyeasygo customer service.
I want to get my refund at the earliest. That is my demand