HappyEasyGo — Not refunding cancelled air ticket of fare 4302 INR

Address:

Plot no. 242 & 243, Phase IV, Gurugram, Haryana 122015

I had booked a flight ticket on Go air for kolkata to Mumbai on 7th april 2021. As I am unable to travel on the scheduled booking date ie 19.10.2021, so i had called Go air to cancel the ticket and issue a refund of 4302INR. I had cancelled the flight as per the conversation done with a customer care executive named Manish. It was told by him that as I had booked the ticket via Happy easy go and from Go Air, so full refund amount will be credited in my account without any deductions. An email was also sent in this regard stating the same and the executive took my pan details to confirm and got the bank details confirmed. Today as i called Go Air they told that the ull amount would get refunded but not in my bank account but to the travel agent Happy easy go and they will deduct charges as per policy and refund accordingly.. Then i had a talk with the customer care executive of Happy Easy go and they surprisingly reverted stating that no refund would be given as per airline policy. So who am I to believe in this situation and i am really worried how much will i get in refund and when.. Please help me in this regard. This is clearly a case of money laundering and phishing as Happy Easy go is not ready to refund any amount.