HappyEasyGo — Not refunding full amount for flight cancellation by airlines

Address:	Gurugram Haryana
Website:	www.happyeasygo.com

This is to draw to your attention to the convenience charges I will be facing on my refund for the flight booking -

BLR- DEL 1st May 2020 Ticket PNR : UHGVXS
DEL - BLR 17th May 2020 Ticket PNR : BQCWJB

I booked my flight tickets for a round trip from Bangalore to Delhi, on the above mentioned dates however it got cancelled due to the COVID 19 situation. For PNR UHGVXS, the remaining amount is 400 INR AND the used amount is 7572 INR in UHGVXS. And for the PNR BQCWJB the entire amount of 6888 has already been refunded to the HappyEasyGo Agency without any cancellations.

However, today I have been told by a HappyEasyGo Representative that again 400-500 INR will be deducted as per the agency policy. I would like to dispute these charges, basis following logical deductions -

1. As far as i aware of, Convenience is non- refundable in case airline is charging cancellation fee for any cancellation request. In this case, when Indigo has not charged any cancellation fee and refunded the full amount, why is HappyEasyGo penalising the customers. Since I have not travelled and availed any of the services, I should not be charged for this.

2. As per the fare breakup, I have already paid 15235 INR at the time of booking but in return I am now getting 7972 for PNR UHGVXS and 6888 INR for BQCWJB i.e. 14860 INR. Since the difference has already been deducted by agency earlier, I should not be charged for any further deductions.

I would like to dispute these charges, and/or seek legal aid. The chronology of events in this case, if verified, will show how fraudulent these charges are and ultimately harm the goodwill and reputation of HappyEasyGo.

I am mentally exhausted chasing you every single day for my refund and there has been no acknowledgement since the last 2 days to this complaint email.

WHY ARE YOU CHARGING THE CONVENIENCE FEE WHILE NO AGENCY IS CHARGING ANY PENNY CONSIDERING PANDEMIC. I REGRET TO BE BOOKING WITH HAPPYEASYGO.

Kindly refund the full amount at the earliest.