HappyEasyGo — Not Refunding money

Address:HappyEasyGo 3F, Rider House, Plot No. 136, Sector - 44,Gurugram - 122003, Haryana, Indi
Website:www.happyeasygo.com

Date of the incident - 21st Jan 2021

Incident - My flight was cancelled because of COVID last year and later the Airline refunded the amount to the happyeasygo and I contacted happyeasygo to refund the amount. They asked me to get the written confirmation from the Airline which I sent them on Jan 2021. But still I have not received the refund and every time I call or send an email for the update I get the same reply that they are working on it.

Desirable resolution - Refund, as they have received the whole amount from Air India which they must refund.
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HappyEasyGo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Preeti,

We apologize for the inconvenience caused.

Please be apprised that we are unable to track the case using the given details on this website.

Also the details are coming to us as protected and hence unable to check and assist you further.

We request you to share the details with us along with the Happyeasygo Order No / Trip ID to our email address- [protected]@happyeasygo.com.

Team will check and assist you further once you will share the details to our email id.

Thanks,
Team Happyeasygo.

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