HappyEasyGo — refund against cancellation of flight tickets not received yet

Address:	Jharsuguda, Odisha, 768202
Website:	Happyeasygo.com

I had booked a flight ticket in jet airways on 27th jan'19 for travel on 28th jan'19 from delhi to chandigarh. But, when i reached airport i got to know that the flight got cancelled due to some unknown reasons. So, i approached the airline authorities and requested them to cancel my tickets and allow me to get full refund. They did the same and gave me a cancellation receipt for recovering the same form happyeasygo. I shared the same with happyeasygo and conveyed the customer care officer. I did the cancellation on happyeasygo website too.

I am following up through mail and contacting customer care of happyeasygo since 30th jan'19 till now but neither getting any proper confirmation nor getting the refund yet. It is been 50 days.

Kindly help in this regard.