[Resolved]  HappyEasyGo — Refund for cancelled ticket

Address:

Bangalore

I booked flight ticket through Happyeasygo for my Guwahati to Kolkata Spicejet flight of 28th April'21 with PNR - LFKDKN. Due to reschedule of flight by airline, I cancelled my flight by calling Spicejet on 15th April. The airline confirmed that they have refunded the amount of Rs 4, 272 to Happyeasygo on 16th April.

When I contacted Happyeasygo on 18th April for the refund, I was told by customer care executive - Srikant Soni that I need to cancel my ticket with Happyeasygo as well and would get the refund in 10-15 days since the airline has already cancelled the ticket. He also assured me that someone from escalation team would contact me in 48 hours and provide update on the refund status. Since there was no response from Happyeasygo till date, so I reached out to Happyeasygo again and spoke to customer care executive - Divya and after checking the refund status she mentioned it will be refunded in 45 - 90 days.

When the refund is already received, how can it take 45 - 90 days and moreover there is no mention of 10 - 15 days now. There are blatant lies with no transparancy in process and no one is commited to provide a resonable timeline for refund. Please help in getting the refund asap. Thank you.