HappyEasyGo — Refund for ticket from GOP-BLR Order Id.[protected]

Address:

B2-1104, Amrutha Heights, Whitefield, Bangalore

I booked ticket through Happy Easy Go but due to the corona guidelines we need to cancel ticket via Airline Indigo.
I got mail confirmation from Airline that they have done full refund to travel agency. But from last 2 and half months I'm following with Happy Easy Go and they are not giving any update about my refund. All time they are saying that they are checking with airline. However I've shared email where airline confirm that they have refunded to travel agency HEG.
HEG Order Id:[protected]
Cancellation Date: 18-Sep-2020