HappyEasyGo — refund not passed on

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I had booked a ticket on GO Air Flight G8 163 on 17th March for travel date 18th march which was cancelled by GO Air. Refund was not received but on approaching the Airlines I have been informed that refund has gone to the agency, although payment was made by me.please arrange to refund the same.to my personal account number.
E-Ticket for Order[protected]
Trip 1: Lucknow to Kolkata Wed, 18 Mar 2020
GoAir G8-163
LKO 19:20 21:15 CCU
Wed, 18 Mar 2020 1h55m Wed, 18 Mar 2020
Chaudhary Charan Singh Int'l Airport, T2
Economy Netaji Subhash Chandra Bose Int'l
Air
+1 photos
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