HappyEasyGo — Refund Not received of cancellation flight

Hi,
I have booked flight from Happyeasygo and Due to covid-19 it has been cancelled. Govt already told full amount has to be refunded of cancellation flight but I have told to customer care of happyeasygo, they told be for cancellation request initiate and i have already done cancellation request.

I have done this cancellation request before 7 months but still no refund has been received. I have been follow up many time via call and email but not getting positive response. Even I have spoken to the airline(AIR INDIA) customer care, they told me your ticket has been cancelled.
But Happyeasygo has not not refunded till now.

My Order ID: Order ID:[protected].
Please help to refund my amount.
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HappyEasyGo customer support has been notified about the posted complaint.
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Comments

Dear Mr. Mittal,

We apologize for the inconvenience caused.

Please be apprised that we are unable to track the case using the given details on this website.

Also the details are coming to us as protected and hence unable to check and assist you further.

We request you to share the details with us along with the Happyeasygo Order No / Trip ID to our email address- [protected]@happyeasygo.com.

Team will check and assist you further once you will share the details to our email id.

Thanks,
Team Happyeasygo.

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