HappyEasyGo — Refund of a cancelled Ticket

I had booked a flight ticket with GoAir through Happy Easy Go. The details and the issue is mentioned below.

Date of Booking :- 22nd Feb, 2020
Date of Travel :- 22nd Nov, 2020
From Lucknow to Bangalore
Flight no :- G8806
PNR :- Z88S2Z
Order ID :[protected]
Issue :- I requested a cancellation for this flight through Happy Easy Go app. I also contacted GoAir and they confirmed over call that they have already transferred the money to the Happy Easy Go. But, I have still not received the amount in my account even after multiple follow ups with Happy Easy Go customer support. Please facilitate me by refunding the money to my account and share the transaction details.