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HappyEasyGo — refund of jet airways tickets - travel date 5th may 2019

Haven't received the refund amount inspite of constant follow up with happy go easy team.
Jet airways customer support team has confirmed that the notification to process the refund is still not received from happy go easy (Status : okay)
Whereas, happy go easy claim jet airways is not processing the request.
Request your help in resolving the issue
Trip id :[protected]
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