HappyEasyGo — Ticket status is refundable but customer care of happy easy go told me non refundable ticket

Address:

Gurugram, haryana

Dear All,
I booked my flight ticket is under refundable category and this time I cancel my ticket then happy easy go customer care told me this is non refundable ticket,
When I purchase ticket he give written ticket is refundable.
PNR no X5CEVI
Flight carrier GOAIR
FROM BOM
TO LKO
Also attached screen shot of ticket
Kindly do the needful.

Thanks & Regards
Abhay