Hathway Cable & Datacom — hathway connection not shifting and not refunding money

Address:	Hyderabad, Andhra Pradesh, 500014
Website:	Www.hathway.com

I am vishal holding hathway broadband with the account number - [protected]
I have paid 3 months advance package bill on 06-sep-2017 and i placed a request for shifting after 1 month of service on[protected] as i was shifting to different location. When i raised service request no one responded back and when i called customer care they said they will respond within 48 hours but there is no response from last 2 weeks and the ticket is closed with response non feasible.
My brother has hathway broadband within 100 mts next to my present address, without even verifying the feasibility the customer care people are closing ticket and when i asked about my refund - call center folks told payment once made cant be returned back and we need to check with billing team in case there is any possibility of refund.
This is causing severe damage to my day to day business, i want the connection shifted immediately or else i need my refund immediately - in case hathway cant shift my connection or refund i want to take some legal action for recovering my losses.
We already have act fibernet in the same building, but as i have paid for quarterly plan i am asking for shifting.

Thanks,
A. Vishal.
Vishu. [protected]@gmail.com