[Resolved] Hathway Cable & Datacom — hathway sent me a legal notice
Hyderabad, Telangana, India
I used hathway internet 3 years back which is a prepaid connection. I requested to disconnect the service while i was shifting my house in jan 2016. However no response from hathway. I requested to shift the connection to newly shifted house later through phone on feb 2016. However as hathway is not available in new shifted place, there is no chance to shift the connection. So i requested to close the connection and they said ok. However i keep on receiving bills every month over email and every month i raised a support case over email and there was no reponse from them. Finally i got a message as below today:
Legal notice has been sent to user xxxxxxxxx for hathway broadband a/c no.[protected] plz pay immediately rs6031.56 to avoid further legal action. For any query cont legal team [protected], [protected]
Why should i pay the amount if i had not used the service at all. I complained to stop commection and it was the failure of hathway support to stop connection irrespective of multiple reminders to stop connection and hathway send the legal notice to me now?. I had proofs of all emails in my mail box which i had requested to stop the connection. I am not ready to pay amount as i had not used the service. Moreover my connection was prepaid.
Complaint marked as Resolved 2018-08-13 00:45:46
[Jul 01, 2018] Hathway customer support has been notified about the posted complaint.
Verified SupportHathway Customer Care's response Jul 13, 2018
Dear vemulapalli sankar,
We have forwarded your concern to our team, an executive will get in touch with you.
|27 Comments Updated:||Share0Tweet0|