Hathway Cable & Datacom — i have been charged total of rs 998 (499+499) twice for one month netflix

venkataramana5

Address:

chennai, Chennai, Tamil Nadu

Dear sir / madam,
I have activated netflix through hathway services on auto pay basis paying rs1 through services. Hathway.net with my credit card details. Where i got two months free from hathway services. I activated in the month of november 2019. So till january i don't need to pay for the netflix.

On 27th of january 2020 i was charged rs497 for netflix through hathway services. So thought i been charged for the next month. But within a week i was charged again with amount of rs499 on 5th feb 2020.

So i raised a complaint with hathways on the same day to make a refund for the same, but till date i haven't got my refund. Below are the complaints i have raised with dates.

[protected]m471976 5th feb

[protected]m622211 13th feb

[protected]m648278 14th feb

[protected]m713124 18th feb

[protected]w713825 18th feb

Below is the open complaint number for the same issue

[protected]w978292 3rd march

One of the complaint closed stating processed refund but i haven't got. Today again on 04th march 2020 i have been charged rs499 for netflix, but my account is showing 13th march is the bill date.

This shows how fraudulent hathway service are taking advantage of autopay with my credit card. I request you to lodge a police complaint on the fraudulent services and refund my money of total rs998.

I also checked with netflix and they said they didn't get any money from hathway for my account from december. This shows how fraud hathway is.

My netflix id is venkataramana. [protected]@gmail.com

Phone number: [protected]

My hathway account id is : [protected]

I kindly request you to take action on hathway services and their executives on continuously harassing me stating they won't refund and making calls continuously from different number's and mentally disturbing me.

Please i request you to take action on getting my money of rs998 back to money. It's my hard earned money.

I have attached all the details. If you want more details please reply back to my mail venkataramana. [protected]@gmail.com

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Hathway customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2020

Hathway Customer Care's response Hi, to be able to help you further and to resolve your issue, we would be needing your City. Please share your City so that we can resolve your issue on a priority basis. Thank You! Hathway Customer Support Team.

Mar 12, 2020

Updated by venkataramana5 I'm from Chennai City. Please resolve the issue. All your customer care executive's are not responding and asking about the complaint from the beginning.

Mar 12, 2020

Updated by venkataramana5 Please let me know when i will get the refund cause i want to reactivate my Hathaway broadband with this money.

Mar 12, 2020

Updated by venkataramana5 My hathway account id is : [protected]
My phone number is [protected]
you can get all the details from the ID itself also i have attached the account details image for you to process soon.