[Resolved]  Hathway Cable & Datacom — local cable operator denying customer's customised pack

Respected sir/ma'am,
This is a consumer of hathway broadband named akshay kajolkar, account no. [protected], vc no.[protected], account holder's name:usha kajrolkar. (Address: bdd chawl, delisle road, opp. N. M. Joshi police marg, lower parel, mumbai, 400013) (Local area operator: mr. Harish turalkar)

Recently according to trai's new regulations, certain changes were made in our daily veiwing dth pack and our local cable operator mr. Harish turalkar informed us to fill the forms provided by the company in which there were packs provided by the company. I, instead of accepting the company provided packs, chose to select broadcaster's pack and submitted the form manually (Offline) as well as online through the hathway's official website. My cable operator started arguing that the pack i chose cannot be implemented by him and charged me an higher amount than what was stated in the online form. I also said him that "as per new regulations, only 25 dd chanels are mandatory and after that we can choose our own packs or channels" but he refused to listen to me and said that "it is mandatory for everyone to accept 100 fta channels @ rs. 130+taxes and then customer can choose his own packs or channels."

(Attaching the form submitted by me online & the pack my cable operator charged, along with this mail).

Moreover, mr. Harish turalkar said that you can complain to customer care & also visit the nodal officer's office in mumbai which is listed on your official website and is located in lower parel.

I tried calling the customer care number for straight 3 days and not even one of my call was picked, ever.

After getting no reponse from the customer care i decided to visit the the regd. Office in lower parel on 05.03.2019, where when i stated my complaint, they responded by saying that, "the area you live in is not covered by our office and kindly contact mr. Dinesh chavan", and gave me his contact number. This is the reponse i get by the only regd. Office in whole mumbai area which is mentioned on hathway's official website.

After having a conversation with mr. Dinesh chavan, he said to speak with mr. Shailesh chavan (Head of mr. Harish turalkar) and after complaining to mr. Shailesh chavan he said, "i generally do not speak with customers directly and said either solve your problem with your cable operator or register your complain to trai." where i had a conference call with mr harish turalkar, mr shailesh chavan himself and me, and at the end of the heated conversation, mr. Harish turalkar (Local cable operator) said that "i am going to deactivate your dth connection today itself."

After having such a drama for the past few days regarding the dth cable, i am disappointed with ther service & customer care provided by hathway and i am left with no other option to send a mail to the nodal officer directly.

Kindly do the needful and i hope to get a positive reply from you.
-akshay kajrolkar
(Akshay. [protected]@gmail.com)