[Resolved]  Hathway Cable & Datacom — modem return not happening from more than 6 months

Website:

www.hathway.com

I disconnected my hathway broadband connection in may 2018. I have asked the customer care to collect the modem from my new address 6 times. But none of the agent called me to collect the modem. Surprisingly i got a mail from "[protected]@hathway.com" telling that legal action will be taken against me if i dont submit modem before 15 days from the date of receiving the email. I have scheduled a pick up request for the modem on 29th october 2018 at 7:00 pm. But none of the executives contacted me. I raised a complaint for the same with hathway customer care[protected]w044018) which is of no use. Despite being not able to collect the modem, hathway is sending emails stating that they will take legal action. I am ready to return the modem from 5 months which hathway is not collecting. I request hathway executives to collect the modem asap or else i have to file a complaint against hathway for sending those kind of emails.