[Resolved]  Hathway Cable & Datacom — unsatisfactory services by cable operator

Address:

New Delhi, Delhi, 110059

We are regular customer of hathway t. V. Cable for the last 2 years. Our service provider is zee cable vipin garden, uttam nagar, new delhi. Our connection is in the name of anirudh sharma r/o 284b, vipin garden, kashmiri gali, uttam nagar new delhi. We are finding it very difficult to move ahead with the services provided by zee cable for the last two months. There was no cable when we spoke to them they told us to bring the system to their office for checking whereas they are supposed to rectify the problem at home not by saying customer to bring the system to their office but i did that but sorry to say that within a day or two there is again no cable network. Then again we approached them but again the same reply was there from them. Then they changed the box. But after a week again there is no network then on calling them they said the computer man has left for the day so it could not be rectified till next day. We being old person in family have no other option and decided to switch over to some other network such as dish tv or tata sky for better services. If your company's agent cant provide services to the customers then you should stop allotting them agency for providing such useless services. Pl. Let me know how much refund i will get for the disconnection of the cable and other formalities.