[Resolved]  Hathway — cheating on providing broadband service

Address:Hyderabad, Andhra Pradesh
Website:www.hathway.com/Broadband/HomeBroadband

Hello sir,
This is vikas my account number[protected] internet service provider, when my internet date comes to end i got call from hathway care i was getting daily 2 or more times calls from hathway, so they were telling that we are providing internet service 50mbps unlimited all the time there is no fup for monthly they were telling there is no speed limit and i recharged with 3179rs. For 6 months as per they requested. Now i am getting 20gb/day as fup so i asked with them as they told that there is no fup, when i asked they are telling its 20gb/day we cant give more than that then i told my offer is that. So i asked to connect call to level-2 officer so they are telling that we are connecting but actually they are disconnecting the call i called more than 5 times they disconnected
Now i called with a specific reason ok you are telling that you cant give more than 20gb/day, as per my recharge its unlimited i asked them ok i got a mail from your company for direct link to pay money.in that you are not mentioned that its limited. You didnt mentioned terms and conditions apply for this apart from this you mentioned unlimited 50mbps with no fup. Sir you can check it in their website http://www.hathway.com/Broadband/HomeBroadband — hyderabad.
Check this sir they didnt mentioned any terms and conditions by saying 50mbps they should mention that 20gb/day,
Now i am compaining about it i want unlimited data they are not giving to me i want unlimited data from them please take action and reply to my mail [protected]@gmail.com
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Jan 7, 2019
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2018
Hathway Customer Care's response
Dear vikasgoddubarla,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband
Dec 10, 2018
Updated by vikasgoddubarla
still its not solved i have given my account number in the complaint so look there and reach me at [protected] otherwise i will fill another complaint
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