Hathway — Complaint against the service of Hathway cable connection

Address:

C 35, JAL Vayu Vihar L B block sector III Kolkata 700106

At my residence I have Hathway cable connection since last 10 years.set top box provided by the Hathway became defective and the local operator forces us to accept Jio set top box at the cost of Rs 800. I agreed to it and the one he provided is defective and picture quality is very poor and worst than previous one and I don't want to accept it. He said that this is the company policy whatever the quality of I am having the Hathway connection I will have to accept it। I being a customer I don't have any choice। I complaint to Hathway customer care but they also refused to help rather they told to do whatever the local operator directs। They are not helping the customer after getting the money from us every month।