Hathway — Complaint regarding repair of set top box

Address:

New Delhi, Delhi

Sir, This is in regard to the set top box which got damaged last week. My set top box got some problem in it last week. As soon as I realized it, I complaint it to the local boy(mr. Yogendar) who collects cable charges in our colony. He took the box with him saying that the box will be repaired with Rs.200 as it's repair charges. Now, it's been a week and there is no information of him till now and his phone is off too. somehow, I got his boss's number(mr. Bittu) who may be is the in charge of this area. Initially, he also asked for some more time saying that the local boy has been to his village and we too are waiting for him but I don't think that this is the way to operate a business and treat your customer with such services.now, it's been a week and the main boss too is not giving any satisfying response. As you know that there are many other service providers too in this line giving tough competition to digital cable in every way like dish tv and all.therefore, I request you to kindly look into the matter and reply me as soon as possible otherwise I am worried that I have to cut my connection with the company. Thanking you Yours truly Mr. Tek ram Address:Bg6/321-A, Paschim Vihar, New Delhi-110063 Contact no.-[protected] Email [protected]@gmail.com