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1.5
Updated: Nov 12, 2025
Complaints 6947
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2007
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4940
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Hathway reviews & complaints page 9

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S
Saikumar D5
from Chennai, Tamil Nadu
Mar 1, 2023
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Address: House no: 148, Village High road, Sholingnallur, Chennai. 600119

It's been almost 20 days after raising concern of disconnection due to leaving the place from Chennai to different state(Andrapradesh).

But still receiving n number of calls from hathway for recharge not for disconnection status. Literally kind of torture.

So, kindly disconnect and collect the boardband setup from the home.

Account no: [protected].
Hathway customer support has been notified about the posted complaint.
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    S
    Sidhantism
    from Hyderabad, Andhra Pradesh
    Feb 27, 2023
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    My hathway account number is - [protected]. I opted out of their service on 19th November 2022. I have been receiving multiple calls from multiple numbers on a daily basis starting December 2022. I already requested not to reach out to me and mark me in the DND list. However, even after several warnings and request, I am receiving calls which are affecting my mental health.
    Hathway customer support has been notified about the posted complaint.
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      P
      Pauline R
      Feb 25, 2023
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      Address: AP 383, 34th street, 7th sector, KK Nagar, Chennai-600078.

      A few days there has been in fault in modem. It has been frequently disconnecting without any hindrances. We asked the Hathway support to help with this and they asked us to file a complaint .
      Hathway customer support has been notified about the posted complaint.
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        A
        Abhishek2912
        Feb 23, 2023
        Resolved
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        Resolved

        It's been more than 7 days i filed a request for shifting and yet the there is no response from the gtpl and whenever i call them they say wait for some time and yet there is no progress. I renewed the connection some days before the shifting and it's going to waste now. If gtpl won't resolve this asap then I'll go to consumer forum and sue gtpl and trust me don't ever take gtpl connection even if it's bit cheaper.
        Request number - 702364
        Registered number - [protected]
        Feb 24, 2023
        Complaint marked as Resolved 
        Now resolved.
        Hathway customer support has been notified about the posted complaint.
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          J
          Jack c
          from Ahmedabad, Gujarat
          Feb 22, 2023
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          Address: Nava naroda

          Due to an issue with GTPL stop lots of channels. already paid an advance for that and more than 5 days have gone nothing any solutions, customer support every day gives excuses. I asked refund and remove the cable also my home. but nothing or any actions. so please take serious action against this company. If delay in renewal in the pack then suspend the plan. then why i am waiting for this action? I need my refund and take your setup box.
          Hathway customer support has been notified about the posted complaint.
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            V
            vigner
            from chennai, Tamil Nadu
            Feb 22, 2023
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            Address: chennai

            Every day I am getting repeated calls from Hathway even after surrendering the modem. I have sent a mail to stop my account and yet I am getting around 10 calls a day from these idiotic ###. I have scolded many people over the phone, but it's of no use. Wonder how to escape from these calls. Have already blocked around 50 to 100 numbers, still getting repeated calls. Kindly help me to sort out this issue. Deeply frustrated.

            num [protected]
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              P
              Priincepanchal
              from Mumbai, Maharashtra
              Feb 15, 2023
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              It is gonna cost me my job if i fail to submit my 6gb presentation video.. it is a pathetic service by hathway i was told my internet will be working after i reboot the device and it hasn’t its been 6 hours.. And neither do i am able to connect customer support please help
              Hathway customer support has been notified about the posted complaint.
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                D
                Dev Dipak Shiroya
                Feb 15, 2023
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                Resolved

                My request id 683885

                My shifting in progress since 15 day but not done yet

                after 7 day GTPL installed cable after three day router installed but currently internet coming yet customer care say IN progress, i think my plan over then GTPL call your plan was over but no one can call your shifting was done today or other day
                Feb 20, 2023
                Complaint marked as Resolved 
                Resolved
                Hathway customer support has been notified about the posted complaint.
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                  D
                  Dev Dipak Shiroya
                  Feb 15, 2023
                  Resolved
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                  Resolved

                  Here, i registered shifting request, but it's already 15 day first after 7 day cable installed after 3 day router was installed

                  but internet not coming

                  we charge for shifting and delay was GTPL such looser strategy

                  Request id: 683885
                  +1 photos
                  Feb 20, 2023
                  Complaint marked as Resolved 
                  Resolved
                  Hathway customer support has been notified about the posted complaint.
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                    S
                    Saikumar D5
                    from Chennai, Tamil Nadu
                    Feb 11, 2023
                    Feb 13, 2023
                    This thread was updated on Feb 13, 2023
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                    Address: House no 148, Village High road, Beside Pen and Pencil School, Sholingnallur, 600119

                    I want to disconnect my current hathway connection. Moving to another city, so please disconnect and settle the things.
                    Hathway customer support has been notified about the posted complaint.
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                    It's been 2 days, I haven't heard back from backend/technical team call back or response.
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                      R
                      [email protected]
                      Feb 9, 2023
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                      I need to reset my password, and I am unable to do with the browser.

                      Kindly reset my password for my admin
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                        A
                        audio_maji
                        Feb 2, 2023
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                        Please deactivate my account and remove my contact number. I don't want to renew as I have moved to different place. I have asked many times to collect the device and stop calling me. But I am receiving multiple calls still.
                        Hathway customer support has been notified about the posted complaint.
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                          R
                          RIDDHESH PATEL
                          Feb 1, 2023
                          Feb 2, 2023
                          This thread was updated on Feb 2, 2023
                          Resolved
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                          Resolved

                          Address: 708- third floor,s.k ind soc,Dumbhal,surat

                          My hatway account -[protected]
                          My internet is not a propar working to date[protected]
                          My tickit no[protected]w435975
                          I call to hatway customer care 25 call but not a my problem slove and not a refund to money .
                          Feb 1, 2023
                          Complaint marked as Resolved 
                          Mail address - [email protected] Mobile namber - 6355134650
                          Hathway customer support has been notified about the posted complaint.
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                          My problem not a slove, my inter net is not working.my hatway tickit is open not a close. Not any Engineer is visit my shop .i send to screenshot plz check, wrong answer given a hatway company cautomer care every time

                          My internet is stop to few day - Comment #4086349 - Image #0
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                            A
                            Abii's lollu
                            from Jayamkondacholapuram, Tamil Nadu
                            Jan 31, 2023
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                            Address: Chennai

                            Even after informing the customer care representatives to terminate my connection, I am daily getting calls (sometimes 10 times a day) to renew my account and offers. Kindly help me with this.
                            Hathway customer support has been notified about the posted complaint.
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                              K
                              Kamal Banerjee
                              Jan 31, 2023
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                              Address: Kolkata

                              I have tried to recharge my hathway broadband account i.e. [protected]. But it took longer than expected and showed some error on the page but the amt of rs.472/- has been deducted fo my bank account..My broadband account remained inactive but amt has been deducted.My location is in Kolkata..
                              Contact: [protected]
                              Mail: [protected]@gmail.com
                              +1 photos
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                                G
                                Gouse Ummar Syed
                                from Bengaluru, Karnataka
                                Jan 30, 2023
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                                I have paid 3 months in advance an amount of Rs. 1814 (including taxes). I have to move to a new house however in the same premises. I raise a change of address request on Hathway Apps. The next day technician called me and asked me to cancel the service because my new location was non serviceable. So I called Hathway customer service and the associate was so unprofessional and impolite that he wasn't bothered about my query. Repeatedly he was saying refund cannot be given because it's company policy. If it's my fault I'm not eligible for the refund but if it's Hathway fault then they should refund me my money back. Hathway was good service provider but now it's the most pathetic service provider. Also teach some professionalism to your executives. Specially the person who called me today from billing team. Before I could asked his name he disconnected the call.
                                Hathway customer support has been notified about the posted complaint.
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                                  D
                                  deepak_bisht
                                  Jan 27, 2023
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                                  Address: DELHI

                                  Kindly stop this mental harrasment by calling me 10 times a day for renewl even though i have deactivated my account several times and informed about collecting the router several times

                                  remove my account no- [protected] from your database and stop calling me immediately
                                  Hathway customer support has been notified about the posted complaint.
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                                    R
                                    RajuPradhan
                                    from Chandigarh, Chandigarh
                                    Jan 27, 2023
                                    Feb 6, 2023
                                    This thread was updated on Feb 6, 2023
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                                    Hi,
                                    I live in delhi. But from last 4 month I am in my hometown. I get call from Hathway executives that "sir you please recharge". I already told them everyday I get the call that "I am in my hometown and I will recharge when I get back to delhi". But after that I get call everyday and some time they told me that please return the modem.

                                    It is very harshment for me to get call everyday and answer samething.
                                    Hathway customer support has been notified about the posted complaint.
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                                    still no response and still getting call from hathway executives
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                                      S
                                      Saxena Sikhar
                                      Jan 24, 2023
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                                      It has been 1 year since I discontinued the hathway service but they are harassing me daily to renew it. It has gotten worse when I narrowly missed an accident while navigating google map and driving due to their sudden call on my phone. Is there any authority where I can complain to teach them a lesson for unlawfully harassing a common citizen and putting his life in danger because their potential business is more important than daily activities of a common citizen?
                                      My phone number is [protected], to which they spam me daily
                                      Hathway customer support has been notified about the posted complaint.
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                                        D
                                        Darshanx
                                        Jan 22, 2023
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                                        Address: 2, 2nd Cross Road, Vishveshwarya Layout, Hebbal
                                        Website: Hathway www.hathway.com Hathway

                                        Hathway scammers
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