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1.5
Updated: Apr 20, 2026
Complaints 6950
Resolved
2007
Unresolved
4943
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Hathway reviews & complaints page 9

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B
Bhagyashree B Mahi
Mar 2, 2023
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My internet connection disconnected on 1st march. Lodged complain yesterday but yet nothing is resolved on top of day area service provider is not responding to our calls. Customer care is disconnecting our call in middle of call. We are not getting proper reply. We r wrking from home if this is the situation how shall we continue. Some r telling cable line is disconnected some r telling as we r upgrading to fibre u r getting such issues and it will take 1week. One of representative told it will be resolved asap as dey r hvng technical issue. Paid on 1st march but zero services used I want my refund n don't wnt to continue with hathway. No one is bothered how will we work. Vry poor services fed with hathway
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    R
    raj_raj_raj
    from Hyderabad, Telangana
    Mar 2, 2023
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    Hathway customers keep on calling 6-10 times a day, I don't want to receive calls anymore from hathway
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      N
      nithin2411
      from chennai, Tamil Nadu
      Mar 1, 2023
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      Address: gopalpuram chennai

      My refund of the account no. [protected] has not been received for the deposit money i paid for. i have disconnected my services with hathway 4 months back and still been waiting for the refund. The executives have no interest and this company is scamming common public like this though its Rs.400 only but this sums up to alot of money if they are facing the same problem like me. This company is behind us until we get the connection but once the connection is disconnected they seem to pay no interest in giving back the refund for the deposit.
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        S
        Saikumar D5
        from Chennai, Tamil Nadu
        Mar 1, 2023
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        Address: House no: 148, Village High road, Sholingnallur, Chennai. 600119

        It's been almost 20 days after raising concern of disconnection due to leaving the place from Chennai to different state(Andrapradesh).

        But still receiving n number of calls from hathway for recharge not for disconnection status. Literally kind of torture.

        So, kindly disconnect and collect the boardband setup from the home.

        Account no: [protected].
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          S
          Sidhantism
          from Hyderabad, Andhra Pradesh
          Feb 27, 2023
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          My hathway account number is - [protected]. I opted out of their service on 19th November 2022. I have been receiving multiple calls from multiple numbers on a daily basis starting December 2022. I already requested not to reach out to me and mark me in the DND list. However, even after several warnings and request, I am receiving calls which are affecting my mental health.
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            P
            Pauline R
            Feb 25, 2023
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            Address: AP 383, 34th street, 7th sector, KK Nagar, Chennai-600078.

            A few days there has been in fault in modem. It has been frequently disconnecting without any hindrances. We asked the Hathway support to help with this and they asked us to file a complaint .
            Hathway customer support has been notified about the posted complaint.
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              A
              Abhishek2912
              Feb 23, 2023
              Resolved
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              It's been more than 7 days i filed a request for shifting and yet the there is no response from the gtpl and whenever i call them they say wait for some time and yet there is no progress. I renewed the connection some days before the shifting and it's going to waste now. If gtpl won't resolve this asap then I'll go to consumer forum and sue gtpl and trust me don't ever take gtpl connection even if it's bit cheaper.
              Request number - 702364
              Registered number - [protected]
              Feb 24, 2023
              Complaint marked as Resolved 
              Now resolved.
              Hathway customer support has been notified about the posted complaint.
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                J
                Jack c
                from Ahmedabad, Gujarat
                Feb 22, 2023
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                Address: Nava naroda

                Due to an issue with GTPL stop lots of channels. already paid an advance for that and more than 5 days have gone nothing any solutions, customer support every day gives excuses. I asked refund and remove the cable also my home. but nothing or any actions. so please take serious action against this company. If delay in renewal in the pack then suspend the plan. then why i am waiting for this action? I need my refund and take your setup box.
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                  V
                  vigner
                  from chennai, Tamil Nadu
                  Feb 22, 2023
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                  Address: chennai

                  Every day I am getting repeated calls from Hathway even after surrendering the modem. I have sent a mail to stop my account and yet I am getting around 10 calls a day from these idiotic ###. I have scolded many people over the phone, but it's of no use. Wonder how to escape from these calls. Have already blocked around 50 to 100 numbers, still getting repeated calls. Kindly help me to sort out this issue. Deeply frustrated.

                  num [protected]
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                    P
                    Priincepanchal
                    from Mumbai, Maharashtra
                    Feb 15, 2023
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                    It is gonna cost me my job if i fail to submit my 6gb presentation video.. it is a pathetic service by hathway i was told my internet will be working after i reboot the device and it hasn’t its been 6 hours.. And neither do i am able to connect customer support please help
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                      D
                      Dev Dipak Shiroya
                      Feb 15, 2023
                      Resolved
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                      Resolved

                      My request id 683885

                      My shifting in progress since 15 day but not done yet

                      after 7 day GTPL installed cable after three day router installed but currently internet coming yet customer care say IN progress, i think my plan over then GTPL call your plan was over but no one can call your shifting was done today or other day
                      Feb 20, 2023
                      Complaint marked as Resolved 
                      Resolved
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                        D
                        Dev Dipak Shiroya
                        Feb 15, 2023
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                        Here, i registered shifting request, but it's already 15 day first after 7 day cable installed after 3 day router was installed

                        but internet not coming

                        we charge for shifting and delay was GTPL such looser strategy

                        Request id: 683885
                        Feb 20, 2023
                        Complaint marked as Resolved 
                        Resolved
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                          S
                          Saikumar D5
                          from Chennai, Tamil Nadu
                          Feb 11, 2023
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                          Address: House no 148, Village High road, Beside Pen and Pencil School, Sholingnallur, 600119

                          I want to disconnect my current hathway connection. Moving to another city, so please disconnect and settle the things.
                          Hathway customer support has been notified about the posted complaint.
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                          It's been 2 days, I haven't heard back from backend/technical team call back or response.
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                            R
                            [email protected]
                            Feb 9, 2023
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                            I need to reset my password, and I am unable to do with the browser.

                            Kindly reset my password for my admin
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                              A
                              audio_maji
                              Feb 2, 2023
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                              Please deactivate my account and remove my contact number. I don't want to renew as I have moved to different place. I have asked many times to collect the device and stop calling me. But I am receiving multiple calls still.
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                                R
                                RIDDHESH PATEL
                                Feb 1, 2023
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                                Resolved

                                Address: 708- third floor,s.k ind soc,Dumbhal,surat

                                My hatway account -[protected]
                                My internet is not a propar working to date[protected]
                                My tickit no[protected]w435975
                                I call to hatway customer care 25 call but not a my problem slove and not a refund to money .
                                Feb 1, 2023
                                Complaint marked as Resolved 
                                Mail address - [email protected] Mobile namber - 6355134650
                                Hathway customer support has been notified about the posted complaint.
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                                My problem not a slove, my inter net is not working.my hatway tickit is open not a close. Not any Engineer is visit my shop .i send to screenshot plz check, wrong answer given a hatway company cautomer care every time
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                                  A
                                  Abii's lollu
                                  from Jayamkondacholapuram, Tamil Nadu
                                  Jan 31, 2023
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                                  Address: Chennai

                                  Even after informing the customer care representatives to terminate my connection, I am daily getting calls (sometimes 10 times a day) to renew my account and offers. Kindly help me with this.
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                                    K
                                    Kamal Banerjee
                                    Jan 31, 2023
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                                    Address: Kolkata

                                    I have tried to recharge my hathway broadband account i.e. [protected]. But it took longer than expected and showed some error on the page but the amt of rs.472/- has been deducted fo my bank account..My broadband account remained inactive but amt has been deducted.My location is in Kolkata..
                                    Contact: [protected]
                                    Mail: [protected]@gmail.com
                                    Hathway customer support has been notified about the posted complaint.
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                                      G
                                      Gouse Ummar Syed
                                      from Bengaluru, Karnataka
                                      Jan 30, 2023
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                                      I have paid 3 months in advance an amount of Rs. 1814 (including taxes). I have to move to a new house however in the same premises. I raise a change of address request on Hathway Apps. The next day technician called me and asked me to cancel the service because my new location was non serviceable. So I called Hathway customer service and the associate was so unprofessional and impolite that he wasn't bothered about my query. Repeatedly he was saying refund cannot be given because it's company policy. If it's my fault I'm not eligible for the refund but if it's Hathway fault then they should refund me my money back. Hathway was good service provider but now it's the most pathetic service provider. Also teach some professionalism to your executives. Specially the person who called me today from billing team. Before I could asked his name he disconnected the call.
                                      Hathway customer support has been notified about the posted complaint.
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                                        D
                                        deepak_bisht
                                        Jan 27, 2023
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                                        Address: DELHI

                                        Kindly stop this mental harrasment by calling me 10 times a day for renewl even though i have deactivated my account several times and informed about collecting the router several times

                                        remove my account no- [protected] from your database and stop calling me immediately
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