Hathway Complaints & Reviews

I had taken internet connection November 2021 which got expired in March 2022, while shifting I had asked the person who gave connection to take back the router and after a week also I called and told him to take the modem from room. He said not to call again as he will collect the modem. Now I am getting threat calls pertaining to modem not returned from some Hathway Pre Legal Team. They are asking me to pay the modem charges because as per their record it marked as not returned. Once over call I had informed about this too. Team said they'll take care. Now this nuisance has started by sending threat emails, I am ok to receive the legal notice and I will handle it myself but why create such nuisance by sending emails or calls

Address: Flat No. 303, House No 44, Swargaseema Splendid Apartments, Sai Anurag Colony, Bachupally, Hyderabad, 500090

I have shifted to new rented house on 5th August, 2023 and raised a request for shifting hathway connection to my new address on 4th August 2023, and I already made the payment for this transfer request as it isn't accepting without payment. After multiple follow ups and calls to customer care till date 8th August 2023, shifting was not yet done. Calling cc every day but the executives are not responding properly.

I have already recharged my connection for 3 months and its valid till October and from last 5 days i am not able use the internet as shifting is not done yet.

Please help me in this regard to get the amount back or shifting done asap and extend the renewal to those days which i lost without using the internet. Thank you.

Shravan Kumar Ch
Hyderabad 500090
Mobile Number: [protected]
Email - shravan.[protected]@gmail.com

I have Hathway broadband connection for a few years now in Aurangabad. I have paused my connection now as I have been staying in Mumbai since a few months.

I have been getting incessant calls from them since the day I stopped my connection. Everyday, I have received 5-10 calls. It doesn't work to block them as the calls are from different number every time. I have asked them on the call to stop calling multiple times but they haven't stopped at all.

This is outright harassment. Please stop calling me!

I am getting 100's of Calls from Hathway broadband internet, Even i have discontinued the connection. I am continuously saying to them don't call me and please deactivate my Hathway account, even though they are still calling for renewal

For the past 2 weeks my wifi is not working. it has been connected to the devices but it shows that 'the network is not available' or 'obtaining IP address' . i myself tried to fix this issue by restarting the router but it it didnt help. Kindly send your executives to help with this problem because im unable to resolve this.

Hathway account number: [protected]
Name: Mamta Kandari
Mobile No: [protected]
Email: [protected]@gmail.com

Hathway is the worst servprovidervide in the last 21 hours my internet is not working and I already registered a complaint but they won't listen to me.

My modem shows red light blinking in LOS.

I work from home and without the internet my work is at a loss.

I want my issue resolved within 1-2 hours and compensate my 1 day extra in my billing amount.

I already paid for 3+1 months and they never give good service.

My internet speed slowly decreased day by day but they promise they won't cut down the speed.

Fix my issue immediately.

I have GTPL broadband connection plan at Bhavnagar, Gujarat. I renewed plan yearly of Rs. 5750 on 04/05/2033. The internet is not working from 19/07/2023. I called un customer care and filed complaint about that but it is not resolved. So I complaint again and one technician visited my home. The technician told that the smart switch ( that they install for proper connection) is not working and they don't have new smart switch as it is china product and company is not buying because it is costly. Now, there no any other way to connect internet at my home. As there is fault from company side I told them to stop my broadband service and request for refund. Now they are refusing for refund. I am eligible for refund. It is company fault then also not giving refund.

Hathway wifi is not activated since four days after the payment was done. The service and response is very poor.

I have purchased annual subscription for GTPL cable TV (Plan -POWER PLUS) on 30/Mar/2024
The package included NDTV 24*7 channels.

Last week ( around 05/05/2023) the channel was removed without notification and now GTPL customer care and the cable operator is asking me to pay separately for NDTV channel
My complain is against GTPL - Ahmedabad is as below

1. If I have paid an annual fee for NDTV as a part of the package why we are forced to pay an additional fee ?
2. If they have removed it from the new package they should have at least consulted or arrange for refund which they are not doing .

This is agent the basic policy agreement which was promised.

The Local Service Provider Mr. Digesh ( mobile no [protected] ) states that he is helpless as GTPL has taken the decision to make modification to the package
The GTPL states that the decision has been made by authorities and they cannot do any thing

Contact details of GTPL service Provider [protected]

Attaching the plan details agreed with GTPL which shows NDTV package

Greetings !
So i am a regular hathway customer from Delhi. Hathway hasnt disappoint me in any way till now, ive been getting extremely high latency on applications as simple as youtube. the support team is absolutely useless and they skip my call or kick me ! this is completely unacceptable. now im looking forward for termination of my account.

I have disconnected and returned theeir modem 3 months back. But still every day I am getting aclls from Hathway asking me to renew my account.
Mobile Number:- [protected]

I have disconnected and returned theeir modem 3 months back. But still every day I am getting aclls from Hathway asking me to renew my account.

For last 20 days, Home Internet is not working. No response from local person or customer care department after several follow ups .They have taken money in advance but not refunding when there is no service. Even have dropped mail to Mr. Kamal Bhatia on [protected]@gtpl.net for the solution.

SR[protected] ... Mobile number registered-[protected]

Waiting for a earliest Solution and reply ..

Regards

Sunil Tahiliani
[protected]

Hi Team
My hathway ph. number is [protected] I disconnected My connection 1 year ago due to relocation they had taken back the router also but I am getting calls 3 to 4 times everyday and asking for renewal and they are irritating me too much
I told them many times but the issue not resolved yet, please help me on this.

Thanks
Vamsi krishna

I had a Hathway broadband internet connection (ID : [protected]) which has been terminated and also I have submitted my modem and router, still I get two sales calls every day to renew my connection.

I called the Toll Free Number to activate DND on my account, but I'm still getting these calls.

I am again requesting you to activate DND on my account.
It is a really bad experience, even after having my account terminated and submitting my router and modem to be harrassed every day with such calls.

My experience with Hathway has been great so far.
And I have been recommending it to everyone so far.
However if these calls continue I would be forced to not recommend Hathway to any of my relatives, friends and acquaintances from now on.

Hope you would take action on this request of mine.

Thanks and regards

Despite being disconnected and relocation, frequent calls from the call centre are neither stopping which not only contains verbal abuses but also threats. Hathway has really crossed their limits. They are ruining the mental health. Is legal process the final way?

It has been over 1 year 6 months since I closed my Hathway connection.
I have been getting calls repeatedly asking me to reopen the connection.
I have told them on multiple occasions that I will not reopen the connection and asked them to stop calling me.
Despite all this they still call me at least once every two days.

The person that called me today outright said I was lying when I told him that I got over 50 calls so far. How can they expect customers to reconsider their service when the customer executives are so unprofessional.

The customer executive being unprofessional is beyond the point. When a customer asks not to call them, They shouldn't be bothered again.

I couldn't even block the number. Each time they call from a different number.

Hello Team,

I am troubled with internet connection from day first, not a single day has gone by when internet is running properly all day.

I have complained many times for the issue that my internet connection down frequently, but I have not got any solution yet.

Engineer comes, does something, then internet works, as soon as engineer leaves, internet stops again in next 1 hour.

No engineer is able to understand the issue that where is the issue.
Is this the customer service of Hathwaya, is this the way Hathwaya provides service to its customers.

Does Hathwaya provide service to its customers in this direction?
Customer is getting upset everyday but no one is giving solution to him.

The customer is getting upset everyday but no one is ready to give any solution.

I am very upset now with this Hathway internet connection, such a nonsense Hathway internet service, I did not think that.

I will never ask, or refer anyone to take Hathway internet connection in future.

Please look into this, or disconnect my internet connection, if you guys can't provide solution.

Account No : [protected]

Thanks,

I hv lodged complaint for no connectivity of wifi . Till date no action. Yesterday morning msg received, service engineer is coming within one hour but till the time no action. No authority is attending call or responde. Worst customer service. I want to switch over to Fiber connection but no response. Local B.M. IS ARROGANT IN RESPONSE.

I have asked for a new connection from Hathway dealer (+[protected], this person has done fraud on me. First he promised me Connection is possible in my place in Kotka mubarakpur South ex1, 110003. He forced me to recharge with sum of rs. 648 on 16/06/23 and told me connection will be possible the next day.
The next day at evening he refused for Connection telling me its not possible to install new connection. He then stopped picking up my calls . I have not received any refund, no e-mail, no calls from Hathway billing. This Hathway dealer has forced me to recharge even knowing the connection is not possible. TOTAL FRAUD AND SCAM.