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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Aug 6, 2026

Complaints 6951

Resolved

2007

Unresolved

4944

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 4

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Address: chennai

Was a customer 2 years ago. Terminated service and paid a cost of Rs. 2500+Rs. 100 for the modem and was on a prepaid connection. Have received 35 emails threatening and harassing from 'Hathway Pre Legal Team'. Contacted everyone including the Appellate Authority with proof of credit card statement and emails from Chennai Help Desk confirming my obligations, that the amount has been paid but received no acknowledgement except further threatening...

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Dear hathway customer service,
I've been receiving messages and calls from hathway daily to pay the amount and get promotional gb of data. I have closed my account in july 2020 and suddenly i am receiving messages now on broadband. This is so annoying. I requested and told all of your customer service people about that i'm not using hathway anymore but it seems they didn't take any actions further. It's been more than 4 months since...

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Address: Plot no 573 gulmohar park colony lingampally Hyderabad 500019

Name:Dasari raghavendra prasad
Mobile :[protected]
Address:.plot no 573 gulmohar park colony Hyderabad Telangana
Account number:[protected]

Request ID[protected]B533157 has been auto closed without any resolving the issue..

"Los light is blinking in red colour "...

I am doing work from home ..i am facing many issues because of wifi is not working ...

Wifi is not...

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Address: MUMBAI

Account Number: [protected]
Sunilkumar

BRIEF HISTORY:
- Advance Payment Plan where MODEM Usage is Free under offer
- Was using since May-2019
- Opted Plan: GPON_Double_WIFI_DhamakaQuad_Mtly_SUBSCRIPTION
- Amount: Rs 4715 (4 Months)
- Payment Date: 06-Jan-2020
- Valid till: 06-May-2020
- Invoice No: I0127P[protected]

Case Understanding:
1) From 18-Mar-2020...

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I have applied for a new gtpl broadband connection request on 06/03/2020 and make full payment online to gtpl.

After 5 days service person said connection is not possible in my area.

So i have applied for refund request at [protected]@gtpl.net on 17/03/2020

As per gtpl rules, i have to wait for 45day for a refund.

After 45day i don't get any refund

I have tried to...

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The internet speed is very-very slow from some days. In fact I had to use my mobile data some time to get my work done.
I have uploaded the screen-shot for the speed test by okra which I done just now.

It clearly shows the download speed is 0.4mpbs that's how bad the speed is.
In wifi mode the speed should be around 20 Mpbs.

I have raised a complaint for the same with Hathway few days back and every...

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Address: 1-98/4/B/6, SMC Homes, Arunodaya Colony

I have Renewed Hathway Internet connection for 6months on 15th April. Moved to Visakhapatnam due to covid situation on 20th of April. Since then I’m not using the internet, and will not be staying in the internet connection address till October 2020. I spoke to the Hathway customer care team to pause the connection till the time I’m back, but the Hathway team is not giving a proper resolution nor keeping the internet pack on hold. The...

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Address: House No 3-2-105, Road No 4, Shathavahana Nagar

I have shifted to new rented house on 10th june 2020 and raised a request for shifting hathway connection to my new address on 8th june 2020, after multiple follow up and calls to customer care till date 30 june 2020 shifting was not yet done. Calling cc every day the executives are disconnecting my call now.

I have already recharged my connection for 6 month and its valid till september and from last 23 days i am not able...

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Address: Bangalore

I use hathway internet connection in bangalore. Due to covid-19, i stuck in my hometown and waiting for situation to be normal and restrictions lifted to travel, till then i dont see any reason to recharge my internet connection as there is none to use it.
I explained the same to hathway and they acknowledged, still i get multiple calls daily from hathway customer care to recharge my account. I even asked them to deactivate/surrender...

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Address: Hyderabad

My name is vijay, hathway broadband account number is [protected]. I tried reaching hathway customer care number so many times but always getting busy tone. Tried reaching hyderabad office customer care number, not at all connecting. I have faced lot of issues with the hathway internet, raised so many complaints, they didn't provide any resolution and closed all the tickets which i have raised. I have not been using hathway internet since...

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Address: Vardhaman Residency, Kaspate Wasti, Wakad, Pune

Hello team,

I have done payment for the new broadband connection for plan gpon_hd1_stream_50mb_h before 5 days. But still there is no installation or no information about installation date. I was assured that within 3 days installation will be completed. My company work is pending because of delay with the connection. If you can't do installation asap refund my amount. I have followed up multiple times but no response from...

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Address: 1st floor pataleswar complex, Banaskantha, Gujarat, 385001

Respected sir
Here attached payment receipt for my plan and speed details mention in this receipt. We have unable to enjoy your commitment service like 40 mbps. We have all ready inform your staff for this issue on whattsap number - [protected] on 13/03/2020. And complaint registered number - 4970634. If this type issue your site not resolve in time please refund my payment asap. And we have not use your committed service 40mbps internet....

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Address: Hyderabad, Andhra Pradesh, 500062

11th april 2019
Broad bank account no : [protected]
Account name : varanasi sriram
Mobile no : [protected]
Mail id: [protected]@hotmail.com

Please note that i made payment of r. S 5650/- through hathway's own app where the amount to be paid was shown as rs. 5650/- before the due date, i had processed for payment accordingly for the said amount as shown in hathway app using payu gateway.
br...

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Address: Ahmedabad, Gujarat, 380004

Sir,
I want to inform you that here in ahmedabad, gujarat, there is a problem regarding cable tv rule. Gtpl has not command on their cable operators. Cable operator denied to start my cable tv at basic price 153 rupees/month. I have already lodge a complaint in gtpl also and it has been more than three days still gtpl didn't not succeed to give me satisfying reply and still my cable tv is not working. Cable operator only offers different...

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Address: 560040

I used hathway internet 3 years back which is a prepaid connection. I requested to disconnect the service. I requested to close the connection and they said ok. However i keep on receiving bills every month over email and every month i raised a support case over email and there was no reponse from them. Finally i got a message as below.
Dear sir/madam,

This has reference to the customer registration form (Crf) signed by...

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Address: Rajkot, Gujarat, 360004

I have a issue regarding port forwarding. i cant access any port of public ip provided by company when i connect a net.

open a numbers of support ticket. they have always reply me We apologize for the inconvenience this matter may have caused. "We would like to inform you that we have not blocked any ports from our end."

I have scan GTPL all ip this problem is facing in new connection only. i have also send port...

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Hello hathway team,
I used hathway internet for about a year.
My internet id was [protected].
After that i moved to a new location where hathway does not provide services. I told the same to hathway that i will not be using the services anymore. After, about 5 months, i am getting a message that i will be getting a legal complaint if i don't return bthe router. I don't understand this. I have the router with me. I have...

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Address: Kolkata, West Bengal, 700075

Website: www.hathway.com

I am getting very high ping in online multiplayer games of all nearest servers including indian servers but at midnight it resolves but the whole day i get high ping and packet loss.. I told the issue to the customer care but they are not resolving it
Worst internet connection with a huge price... Account no-[protected].. I dont think i will get any help for you but still i provided my details....

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Address: Vadodara, Gujarat, 391345

Error code 20 displayed o n gtpl cable and operator not responded. If it will not resolved by today, i will disconnect the gtpl cable and switch to other cable. I am paying 390 rs. For the month to gtpl operator. This type of error frequently came on gtpl cable and their opertor not responding on phone. Some time connection error also came on gtpl cable....

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Address: Mysore, Karnataka, 570024

Sahara One channel, sahara femily channel, samay hindi news, 9xo, 9xm, 9xjawala, polimer kannada channel, suddi kannada news channel, janasri news channel, news24 channel are not coming hathway settop box in the city Mysuru please give me signal, kaliki kananda, e24 channel, starsportsfirst channel, animax channel, mahaa cartoon channel, delhi ajtak channel...

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