Hathway Complaints & Reviews

I used hathway for about 5 months and disconnected in November 2015 in Pune. I did all the right things called the office before I moved out of the house. The technicians assured me there is no need to return the router and will give connection to next tenant. They told me not to worry about the router. Thereafter I was sent invoices after 2 years to pay some made up bills. After complaining to their help desk and told them I will take legal...

I am getting 100's of Calls from Hathway broadband internet, Even i have discontinued the connection. I am continuously saying to them don't call me and please deactivate my Hathway account, even though they are still calling for renewal...

For the past 2 weeks my wifi is not working. it has been connected to the devices but it shows that 'the network is not available' or 'obtaining IP address' . i myself tried to fix this issue by restarting the router but it it didnt help. Kindly send your executives to help with this problem because im unable to resolve this....

Hathway account number: [protected]
Name: Mamta Kandari
Mobile No: [protected]
Email: [protected]@gmail.com

Hathway is the worst servprovidervide in the last 21 hours my internet is not working and I already registered a complaint but they won't listen to me.

My modem shows red light blinking in LOS.

I work from home and without the internet my work is at a loss.
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I have GTPL broadband connection plan at Bhavnagar, Gujarat. I renewed plan yearly of Rs. 5750 on 04/05/2033. The internet is not working from 19/07/2023. I called un customer care and filed complaint about that but it is not resolved. So I complaint again and one technician visited my home. The technician told that the smart switch ( that they install for proper connection) is not working and they don't have new smart switch as it is china...

Hathway wifi is not activated since four days after the payment was done. The service and response is very poor....

I have purchased annual subscription for GTPL cable TV (Plan -POWER PLUS) on 30/Mar/2024
The package included NDTV 24*7 channels.

Last week ( around 05/05/2023) the channel was removed without notification and now GTPL customer care and the cable operator is asking me to pay separately for NDTV channel
My complain is against GTPL - Ahmedabad is as below

1. If I have paid an annual fee for NDTV as...

Greetings !
So i am a regular hathway customer from Delhi. Hathway hasnt disappoint me in any way till now, ive been getting extremely high latency on applications as simple as youtube. the support team is absolutely useless and they skip my call or kick me ! this is completely unacceptable. now im looking forward for termination of my account....

I have disconnected and returned theeir modem 3 months back. But still every day I am getting aclls from Hathway asking me to renew my account.
Mobile Number:- [protected]...

I have disconnected and returned theeir modem 3 months back. But still every day I am getting aclls from Hathway asking me to renew my account....

For last 20 days, Home Internet is not working. No response from local person or customer care department after several follow ups .They have taken money in advance but not refunding when there is no service. Even have dropped mail to Mr. Kamal Bhatia on [protected]@gtpl.net for the solution.

SR[protected] ... Mobile number registered-[protected]

Waiting for a earliest Solution and reply ..

Regards...

Hi Team
My hathway ph. number is [protected] I disconnected My connection 1 year ago due to relocation they had taken back the router also but I am getting calls 3 to 4 times everyday and asking for renewal and they are irritating me too much
I told them many times but the issue not resolved yet, please help me on this.

Thanks
Vamsi krishna...

I had a Hathway broadband internet connection (ID : [protected]) which has been terminated and also I have submitted my modem and router, still I get two sales calls every day to renew my connection.

I called the Toll Free Number to activate DND on my account, but I'm still getting these calls.

I am again requesting you to activate DND on my account.
It is a really bad experience, even after having my...

Despite being disconnected and relocation, frequent calls from the call centre are neither stopping which not only contains verbal abuses but also threats. Hathway has really crossed their limits. They are ruining the mental health. Is legal process the final way?...

It has been over 1 year 6 months since I closed my Hathway connection.
I have been getting calls repeatedly asking me to reopen the connection.
I have told them on multiple occasions that I will not reopen the connection and asked them to stop calling me.
Despite all this they still call me at least once every two days.

The person that called me today outright said I was lying when I told him that I got...

Hello Team,

I am troubled with internet connection from day first, not a single day has gone by when internet is running properly all day.

I have complained many times for the issue that my internet connection down frequently, but I have not got any solution yet.

Engineer comes, does something, then internet works, as soon as engineer leaves, internet stops again in next 1 hour.

No...

I hv lodged complaint for no connectivity of wifi . Till date no action. Yesterday morning msg received, service engineer is coming within one hour but till the time no action. No authority is attending call or responde. Worst customer service. I want to switch over to Fiber connection but no response. Local B.M. IS ARROGANT IN RESPONSE....

I have asked for a new connection from Hathway dealer (+[protected], this person has done fraud on me. First he promised me Connection is possible in my place in Kotka mubarakpur South ex1, 110003. He forced me to recharge with sum of rs. 648 on 16/06/23 and told me connection will be possible the next day.
The next day at evening he refused for Connection telling me its not possible to install new connection. He then stopped picking...

I have received a mail today to return Hathway device urgently and threatened me to submit the device or face legal action. I shifted my home around a year back but now I am getting these mails.

This has reference to the Customer Registration Form (CRF) signed by you and Hathway Cable & Datacom Ltd (herein after referred to as ‘Hathway’) for availing broadband services of Hathway in your premises as per the terms and conditions...

Hi,
I terminated hathway internet connection 4 years back. however I am still getting repeated calls from hathway for the renewal. I told them several times, not interested and using some other service provider. however they keep calling everyday multiple times and its getting annoyed.

Have reported to those officers, but the call keep coming everyday. kindly file a compliance against them and resolve this matter at...