Hathway Complaints & Reviews

Myself Kalyanjyoti Mohan with Hathway customer id of [protected]; been using Hathway for last two years in Kazi road, Gangtok, and had to shift to a new place near Swastik, Gangtok. Before shifting I asked the technical team if the shifting of the connection to the new place be possible, and they responded positively, which is why I recharged my device until February 2024 before shifting, but after I shifted weirdly enough, the same team responds...

I am writing to express my deep dissatisfaction and frustration regarding the internet service provided by Hathway Broadband. I am a loyal customer of your company, and I have always relied on your services for a seamless internet connection. However, today has been an extremely frustrating experience as I have not received the promised internet service since the morning.

I had important work commitments that required a stable internet connection, and I specifically chose Hathway Broadband for its reliability. Unfortunately, I have been unable to access the internet throughout the day, which has severely impacted my ability to work from home.

I would like to highlight that I have paid for the internet service in advance, and it is disappointing to see such a lapse in service quality. I expected Hathway Broadband to uphold its commitment to providing uninterrupted internet access.

I kindly request that you take immediate action to resolve this issue and ensure that I receive the internet service I have paid for as per our agreement. I believe that a prompt resolution is necessary to compensate for the inconvenience and financial loss I have experienced due to this service outage.

If this issue is not addressed promptly, I may have to consider registration
of complaint in consumer court

I would appreciate your prompt response and a clear plan of action to restore my internet service and prevent such issues from occurring in the future.

My account number is [protected].

I have been facing internet issues since the activation date a week back and raised multiple tickets.No one is there to attend and no proper channel to communicate to customer help desk.they have placed a damaged router.Kindly deactivate my connection and provide refund for Rs.1000 that I have paid for the prepaid connection.

Hathway you will lose the market very soon in chennai.Such a scammers who use recorded voice for customer care numbers and not connecting to a real human

For the last 15 days, i have been continuously taking follow-ups from ur team for my internet connection issue getting no reply. yet no person from your technical team reached me to fix the issue. How come you people ask for renewal first to fix my issue and compensate me for my loss?

Hathway has been the worst company.
Even after discontinuing their service their support team keep calling again and again to reactivate it. Even after telling them 1000times that i have shifted my office and i dont need your service they are doing the same.I had told th to collect their router it’s at the same place, But still they try to reactivate it.Today i received email regarding legal action from the company.
Hathway pls change your behaviour and stop harrasing innocent customers
Account No - [protected]
Name - VAIBHAV MEHTA

I have disconnected from both their broadband and cable services, but they're torturing me every single day calling from different numbers. I have had enough saying that I have disconnected from their services and delete my numbers from all sorts of their third parties. I have no dues or anything.

From past couple of week i tried to shift my connection from place a to place b but they are asking again and again amount after paid and i send transection id details but againg asking for money cce block my number not a technician come at my home my pack expire my 30 days data waste totally if the hathway not resolving my complain i switch from hathway.

I had applied for a hathway broadband connection but due to the loaction of my home I couldn't happen so i had applied for a refund the coustmer service said it will be refunded within 10 days its still not done please look into it
Ph no. [protected]
Acc no-[protected]

I have been having issues with the internet from pass few days because of your internet i lost my important work i paid around 3k 100mbps in a small flat still i dont get decent internet

No proper customer service from hathway in bangalore for hathway broadband. If your planning to buy broadband line please buy it from another ISP. if you dont recharge one day also they will keep on calling, but my internet is down for 2 days, no response from them, none of their numbers are working.

I have shifted my house to new location on Aug 20, before shifting i have raised request for shift my broadband connection to new location and i have paid for the request 300 rupees. But till now (08/09/2023) no one contacted me from their company. Even i have done many follow-ups but they keep on saying technician will contact me, but no one contacted me and they doesn't concern about the urgency of my issue. I have made payment for three...

Dear Sir,

Thanks for your kind help to all peoples.

Here i am complaining about Hathway Customer service. I have Hathway Internet connection at my home. Day before yesterday morning (04/09/2023) my internet was not working. I registered a complaint through their app at 9.30AM on the same day. Normally its will be cleared in 24 hours. But in this case it was delayed.

Yesterday i sent whats app...

Dear Sir/Madam,

I am writing to express my deep concern regarding the continuous and excessive unsolicited calls I have been receiving from your company, Hathway Service Provider. Despite my repeated requests to cease such calls, they have continued, causing significant inconvenience and annoyance.

I wish to remind you that I am a customer who values a peaceful and respectful communication environment. Unsolicited calls disrupt my daily life and work, and I am left with no choice but to take this matter seriously.

I kindly request that you immediately halt all unsolicited calls to my phone number [Your Phone Number]. This includes any marketing, promotional, or survey calls from your company or any third parties on your behalf. Failure to do so will leave me with no option but to take further action.

Please be aware that if I receive one more unsolicited call from Hathway Service Provider or any affiliated entities, I will have no choice but to escalate this matter by filing a formal complaint with the appropriate regulatory authorities, such as the Telecom Regulatory Authority of India (TRAI). This will not only result in significant inconvenience for your company but could also lead to legal consequences.

I trust that Hathway Service Provider takes its responsibilities under the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) seriously and will ensure that my request is respected.

I expect immediate compliance with this request. I believe that we can resolve this matter amicably without further escalation.

Thank you for your prompt attention to this matter. I hope that we can avoid any further inconvenience by resolving this issue promptly.

Sincerely,

Sreeram

I have paid ₹ 825 (₹600 + ₹125 taxes) for renewal of my account through upo transaction. Amount has been deducted but payment status is failed. Kindly take action to renew my account or refund the amount. I have included the proof as photo....

I had taken internet connection November 2021 which got expired in March 2022, while shifting I had asked the person who gave connection to take back the router and after a week also I called and told him to take the modem from room. He said not to call again as he will collect the modem. Now I am getting threat calls pertaining to modem not returned from some Hathway Pre Legal Team. They are asking me to pay the modem charges because as per their record it marked as not returned. Once over call I had informed about this too. Team said they'll take care. Now this nuisance has started by sending threat emails, I am ok to receive the legal notice and I will handle it myself but why create such nuisance by sending emails or calls

Address: Flat No. 303, House No 44, Swargaseema Splendid Apartments, Sai Anurag Colony, Bachupally, Hyderabad, 500090

I have shifted to new rented house on 5th August, 2023 and raised a request for shifting hathway connection to my new address on 4th August 2023, and I already made the payment for this transfer request as it isn't accepting without payment. After multiple follow ups and calls to customer care till date 8th August 2023, shifting was not yet done. Calling cc every day but the executives are not responding properly.

I have already recharged my connection for 3 months and its valid till October and from last 5 days i am not able use the internet as shifting is not done yet.

Please help me in this regard to get the amount back or shifting done asap and extend the renewal to those days which i lost without using the internet. Thank you.

Shravan Kumar Ch
Hyderabad 500090
Mobile Number: [protected]
Email - shravan.[protected]@gmail.com

I have Hathway broadband connection for a few years now in Aurangabad. I have paused my connection now as I have been staying in Mumbai since a few months.

I have been getting incessant calls from them since the day I stopped my connection. Everyday, I have received 5-10 calls. It doesn't work to block them as the calls are from different number every time. I have asked them on the call to stop calling multiple times but they haven't stopped at all.

This is outright harassment. Please stop calling me!

Hathway provided modem device at the time of installation and was free to use until the device the subscription is kept active. However, they have started levying device charges @ Rs. 18 per month for the past 3-4 months stating AMC as the reason.

This charge is not in the contract executed between us (copy of which was not provided to me), was supposed to be free of charges in any form and was not informed at the time of...

I used hathway for about 5 months and disconnected in November 2015 in Pune. I did all the right things called the office before I moved out of the house. The technicians assured me there is no need to return the router and will give connection to next tenant. They told me not to worry about the router. Thereafter I was sent invoices after 2 years to pay some made up bills. After complaining to their help desk and told them I will take legal...

I am getting 100's of Calls from Hathway broadband internet, Even i have discontinued the connection. I am continuously saying to them don't call me and please deactivate my Hathway account, even though they are still calling for renewal