[Resolved]  Hathway — Getting extremely low internet speed (down from 25Mbps to 1Mbps)

Address:	Hathway Mumbai/Thane
Website:	hathway.com

ISSUE: My Hathway internet broadband plan is supposed to give me a download speed of 25 Mbps and an upload speed of 5 Mbps. Since the last few days, my speed has been drastically reduced to 1 Mbps!

My plan does NOT have any FUP limit. I've been using it for years. Even if there was a limit, it shouldn't apply anymore because a new month (May 2022) has just started.

I've tried using the app, tried calling, as well as sending emails.
All I got was a ticket number which they closed within a day WITHOUT fixing the issue or even contacting me. It's been nearly a week now and my speeds are still low.

DESIRABLE SOLUTION: I'd like my speed to go back up to where it is supposed to be: 25Mbps download, 5Mbps upload.

Hathway Account no. [protected]
Service ticket no. 01052022V536593 (which they closed WITHOUT fixing the issue)

Attached are current 'speed test' screenshots of my account on hathway.com (what the speed is supposed to be) as well as speedtest.net (my actual speed).