Hathway / Gujarat Telelink [GTPL] — payment adjustment & hd upgrade

Address:	380058
Website:	www.gtpl.net/node/812

'appellateauthority. [protected]@gtpl.net'
Another example set by gtpl appellate authorities.
Even after taking more than 72 hour to form reply or do the necessary correction on verbal and online complaint.
Without giving proper reply or resolve.
Main officer in charge appointed shown on site remain aloof & never come to call or attend even mails!

This prove that gtpl absolutely fake / feud set of customer care even upto appellate desk.

Not a customer centric company rather bunch of acentric behavioural customer care executive!

Still to understand how to make you people understand that

Paid online payment for royal –das-3 active package of rs 300 receipt umber jmbk[protected] dated 16 june 2017 for paid period
16 june 2017 to 15 july 2017.
Than paid rs 3300/- (@ 300 pm for 11+1 month) wide cheque number 000076 hdfc bank on 26th june 2017. (Paid from my hdfc bank a/c)
Now my a/c 631868 showing validity till 15 june 2018 only which need to be stand for period 16th july 2017 to 15th july 2017 instead.
Update & confirm.

Why the company should’t been fined & refund all money with due penalties, provision by court of law for the prevailing nonsense!

From: pankaj hastwala
Sent: 18 september 2017 16:36
To: 'appellateauthority. [protected]@gtpl.net'
Cc: '[protected]@gmail.com'
Subject: fw: connection no 631868 payment digital set top box for hd connection annual package

Reference to tele discussion of trailing (Staling) subject discussion and working for amicable solution!

From: pankaj hastwala
Sent: 18 september 2017 14:51
To: 'nodalofficer. [protected]@gtpl.net'
Cc: pankaj hastwala; '[protected]@nic.in'
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

It’s 18th september 2017 now and concern not resolved till date?

From: pankaj hastwala
Sent: 24 july 2017 11:42
To: 'nodalofficer. [protected]@gtpl.net'
Cc: pankaj hastwala; mamta hastwala; koonal hastwala ; '[protected]@gtpl.net'; 'your support'
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

No reply till date 18th july 2017.

Height of cooperation vs futile services of gtpl cable network.
• online ticket no 409916 complaint in regards to bad cable reception dated 12 july 2017 even not addressed till time!
• tele service executive always hang up the call or say system not working
• operator always say it’s not in my hand contact head office
• head office never reply in full /trailing communication witness to same.
• tried by any means; never received response or resolution till date.
Online, telephone, local operator and gtpl app even!

Paid online payment for royal –das-3 active package of rs 300 receipt umber jmbk[protected] dated 16 june 2017 for paid period 16 june 2017 to 15 july 2017.
In same regards taken annual package & paid rs 3300/- (@ 300 pm for 11+1 month) wide cheque number 000076 hdfc bank on 26th june 2017. (Paid from my hdfc bank a/c)
Now my a/c 631868 showing validity till 15 june 2018 only which need to be stand for period 16th july 2017 to 15th july 2017 instead.
Update & confirm.

From: your support [mailto:[protected]@gtpl.net]
Sent: 18 april 2017 18:23
To: pankaj hastwala
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

Dear customer,

We require your kind co-operation in this matter.

Thanks & regards,

Your support - csd
_
Gtpl hathway ltd.
Email - [protected]@gtpl.net
Website - www.gtpl.net

From: pankaj hastwala [mailto:pankaj. [protected]@cadilapharma.co.in]
Sent: 18 april 2017 15:40
To: your support; nodalofficer. [protected]@gtpl.net
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

Complaint lodged 30 hour before, no resolution till time!

Came out is another customer care number (Who also don’t know anything)

What a stupid company and customer care!

Provide service / local operator contact details!

From: your support [mailto:[protected]@gtpl.net]
Sent: 18 april 2017 15:07
To: pankaj hastwala
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

Dear customer,

Thank you for contacting gtpl e-mail helpdesk

We would like to inform you that, please call our toll number - [protected] for query and inquiry.

We require your kind co-operation in this matter.

Thanks & regards,

Your support - csd
_
Gtpl hathway ltd.
Email - [protected]@gtpl.net
Website - www.gtpl.net

From: pankaj hastwala [mailto:pankaj. [protected]@cadilapharma.co.in]
Sent: 17 april 2017 17:14
To: your support
Cc: nodalifficer. [protected]@gtpl.net; pankaj hastwala
Subject: re: connection no 631868 payment digital set top box for hd connection annual package

Who is that... Address number... And why he would not be responsible for doing same?

By the way the way you have attended this mail and guiding your customer as cc executive... I can understand why your so called agent are so responsible?

Warm regards
Pankaj hastwala
Mobile [protected]
On 17-apr-2017 4:26 pm, your support wrote:
Dear customer,

Thank you for contacting gtpl e-mail helpdesk

We apologize for the inconvenience this matter may have caused.

With reference to your trail email, we request you to please co-ordinate with your operator or you can visit our local unit office.

Thanks & regards,

Your support - csd
_
Gtpl hathway ltd.
Email - [protected]@gtpl.net
Website - www.gtpl.net

From: pankaj hastwala [mailto:pankaj. [protected]@cadilapharma.co.in]
Sent: 17 april 2017 10:06
To: [protected]@gtpl.net; [protected]@gtpl.net
Cc: pankaj hastwala
Subject: connection no 631868 payment digital set top box for hd connection annual package

Connection number 631868
Kindly ensure continuity of services on nonpayment issue
Complaint reference e no 388348 for collection of payment dated 17 april 2017

Pankaj hastwala
Mob [protected]
J-401 sector-2, suncity
Bopal; ahmedabad 380058

Let know charges for change of digital box with all hd channels & prepaid yearly connection charges!

What is cost for additional; run connection in same house.

Please look into rec-current complaint/problem of signals we are facing month after month specially on late evening of saturdays.
Which ultimately spoils weekend enjoyment or time pass entertainment.

Please provide service /local operator contact details.

Pankaj hastwala
House number :-j-401, sector-2,
Suncity, bopal, 380058, ahmedabad, gujurat, india
Near sobo centre, sp ring road flyover start point
 [protected]