Hathway / Gujarat Telelink [GTPL] — Refund process

I have applied for a new gtpl broadband connection request on 06/03/2020 and make full payment online to gtpl.

After 5 days service person said connection is not possible in my area.

So i have applied for refund request at [protected]@gtpl.net on 17/03/2020

As per gtpl rules, i have to wait for 45day for a refund.

After 45day i don't get any refund

I have tried to call gtpl cc and salesperson but that repels below

Gtpl: we do not submit your request because you are not gtpl consumer
Salesperson: you paid money to gtpl so content gtpl

From the last 4-5 months, i have mailed to gtpl 25-30 times, call into gtpl cc but not get any refunds.

Register mo: [protected]
Account_no: bb[protected]