Hathway Complaints & Reviews

There are at least 3 calls per day and numerous messages even after telling then I don't want to be a customer and have deactivated by account long ago. They have no facility to delete my data from their servers....

Hi,

From the past two months, i have been having trouble with the network speed. I am running with a 15 mbps unlimited connection. As this affected my work i have raised multiple customer service requests to provide me with higher plans. Every time the customer service representative tells me i will get a call. I have not got a call. It is also very difficult to reach the customer service as the hit ratio is not that great....

My hathway broadband no. [protected]. Which was actively 2 years back. So in july 2020 i asked to get the reconnection. So a person named uday tej his mobile no. [protected]. He has instructed me to pay online as your an existing customer, after payment i will send a person to set the router and cable connection, so when i contacted that person, he said your area already has full connection and one more is not possible. So they said contact...

I've made a payment of 2668 rs for a broadband connection with hathway. They took many days for giving a connection. So I've decided to go for another internet connection to avoid getting hault in my work. I've requested for refund. They processed my ticket and saod eill receive money in 15 days. But 15 days have completed but still I don't see refund in my account. I'm not able to connect to technical team through haway customer care number....

Dear sir/Madam,

On 30th June 2019 ie last year, I enquired online for hathway internet connection feasibilty in my area. I got a call from a person who said he is hathway representative. His name is Gangadhar and his mobile number [protected]. He said there is feasibility in our area and visited my house collected 1000rs cash for 799 plan, he took photo of my adhaar card, asked for passport photo, filled the application and...

Today I received mail from hathway for return of modem, after several month of deactivation request. I was in a rented house and shifted to new location. I am not even sure if modem is still there and more over I paid full advance for modem and they have no rights to ask for a return after 1 year of connection. and I am receiving 3 calls on daily basis for renewal and return of modem. I never had this kind of service from any product from...

Reference : broadband connection – shreeji inc

In spite of our regular follow ups, our broadband is not working for more than 21 days and we are yet to receive any firm reply/action for restoration of broadband connection.

My earlier ticket raised on 9-jul-20, ticket no:5730030 dated 10-jul-20, 5822745, 5905098, 5892708 are closed without resolving issue. Hence, we raised new ticket no: 5961028 today.
br...

Worst ever network.. Even opening google.com is taking hours. Do not buy this network ever. They close the complainant without resolving issue and every new complaint takes 24 to 48 hrs. Which is not good enough for people who have constant work on computer....

I had availed of an offer from hathway for reactivation of the broadband account [protected] registered under my mother's name nandini chitnis by paying rs. 607 on 12th july 2020. However till date the broadband service is not operational. I had first raised a raised a complaint on 21st july 2020. The complaint id was 21072020w68340. This complaint was closed by harhway on 26th july 2020 without resolving the issue. I had to raise another...

After 1 year of service. I decided not to continue with their connection. I didn't renewal my connection. So people keep calling me for every 3-5hrs asking to renewal my account. Even after informing them i don't want to continue they keep calling....

Dear sir/madam,
My account number is [protected] and registered mobile number is. I have paid an amount of 3250 4 days back and you have provided the internet for that particular day and the next day you have deactivated my account. There are exams which i have to attend tomorrow and my works are pending because of you. So please reactivate my account so that i can complete my works. I have been mailing to the head office and the...

They called me repeatedly to renew my account and they made me pay promising connection within one hour. I started calling since day 1 and they repeatedly rejected my calls.
2 days later i received the wire. It's been 4 days now, no router/installation yet....

My a/c number - [protected]

It has been two years since i removed my hathway connection. They harassed me because of their bill collection executive changed my number from prepaid to post paid in last month even though i informed him that it was my last month. They charged me for at least 6 months, which i paid to get rid of the mess.

Now, they still are calling me even after 2 years, daily, to renew my connection....

My last month billing cycle ended on Jun-30-2020.But your helpdesk team keep calling and asking to pay for the bill in advance which you normally do.To your kind note, I have changed my data plan and expecting the new plan would become start after the existing plan get ended(Means after june30th as per your mail).Since your team insisted I have paid an advance amount on June 27th 2020 for the new plan. But my period cycle validity becomes...

I had registered my complaint on 24th july 2020 at 11 am on hathway app. That my broadband is not working.
Till now, even after 5 days nothing is done.
Standard reply like "it is highlighted and will be attended today." is given daily.
Emails are not even acknowledged leave aside responding.
I feel totally dissatisfied.
Can anybody help how to deal with such horrible company?...

महोदय जी,
मै शंकर इंटरप्राइजेज फर्म के नाम से gtpl कम्पनी से नेट/wifi कनेक्शन 06/06/2020 को वाराणसी के सर्विस प्रोवाइडर (शिवम् सिंह, मोबाइल नंबर [protected]) के माध्यम से लिया था | दिनांक :[protected]...

महोदय जी,
मै शंकर इंटरप्राइजेज फर्म के नाम से gtpl कम्पनी से नेट/wifi कनेक्शन 06/06/2020 को वाराणसी के सर्विस प्रोवाइडर (शिवम् सिंह, मोबाइल नंबर [protected]) के माध्यम से लिया था | दिनांक :[protected]...

Hello Sir/Madam,

My Account no: [protected]

Contact no: [protected]

Address: S-573 A, School Block Part-2, Shakarpur, Delhi - 92

Landmark: Near Standard Dairy

Hathway Broadband Internet Service Download Speed 50mbs unlimited.

I am facing connectivity and download speed issue from last month and I regularly complaint through Hathway app, my complaint...

A hathaway employee having the phone number offered us a hathaway internet annual pack of rs. 4, 436 and we did the payment on his request as he was following up from a long time. His name as shown on truecaller is sumid talware.

I've attached the payment receipt. But soon after payment, he said the connection will take 3-5 days... We still believed him but now it's more than a week and he has even stopped picking our phone...

After billing cycle of april 26 of hathway broadband of 3 month, for 100mbps, there has been a frequent cases of slow speed and internet downtime. The customer care provide no help what so ever, even after repeatedly informing that retorting the router from their end is helping, this is al they could do. The speed is get as slow as 20 mbps.

After raising the complain ticket i do not et any follow up calls, but to renew the...