[Resolved]  Hathway — Mail from hathway saying that my account was terminate and modem needs to be returned else legal action will be take place

Hi Team

I was gone to home town and I am in lockdown not suppose to travel back for that hathway customer care suggest to pay Rs.200 (Safe custody charge) and I have paid on 18th August 2021, But on 20th August 2021, a mail from hathway team saying that I need to return my modem immediately else legal action will be taken and they sue me on court on section 420 and will imprison, I was so worried how you can sue a case on a active customer, I have conveyed already to customer care to give some time for recharge because i was in lockdown and i paid all dues and safe custody charges, But now you are saying like this. This is how you treat your customers on this quarantine situations . I thought hathway was valuable product. I lodged complaint in self care portal and called customer care and replay back to the threat email but no response.
Please make necessary action and mark my account as active.

ACcount number: [protected]

Attached payment receipt for safe custody for your reference