Hathway — Refund after cancellation of Hathway broadband
Bangalore, Karnataka, India
Hi All, I have subscribed for hathway broadband connection on 29th April 2015 by paying Rs- 3030 for 3 month. Everyday I was getting update from customer care executive and the person who has taken money that connection will be established by EOD. I think they do not know the meaning of EOD. Finally on 2nd May they gave me Cable after after following up with them but till 3rd EOD They did not install modem. So, I have decided to cancel subscription and made Cancellation request through customer care executive. Today morning when I called up customer care executive then I got an information like by EOD I will get an update from them about cancellation request but I did not get any update. While cancelling I got an update from customer care executive that in their system it is not showing my amount which I paid. I thought of checking this thing with the person who has taken money but he has switched off his mobile. I have the receipt of payment which I maid. So, I really need your help in order to get my subscription amount back from them. Kindly call me back if you need any information. Hathway Account no:1329410 Cancellation ref number is 12673506 Name of the person who has taken Money- Gangadhar I have attached payment receipt and hathway account details Kindly Note: They have given only cable on 2nd May but no modem or router so no Internet connection was provided till date. Thanks, Nirupam [protected] Bangalore
[May 04, 2015] Hathway customer support has been notified about the posted complaint.
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