[Resolved] Hathway — request for shifting hathway internet connection

loloo

Address:

House No 3-2-105, Road No 4, Shathavahana Nagar

I have shifted to new rented house on 10th june 2020 and raised a request for shifting hathway connection to my new address on 8th june 2020, after multiple follow up and calls to customer care till date 30 june 2020 shifting was not yet done. Calling cc every day the executives are disconnecting my call now.

I have already recharged my connection for 6 month and its valid till september and from last 23 days i am not able use the internet as shifting is not done yet.

Please help me in this regard to get the amount back or shifting done asap and extend the renewal to those days which i lost without using the internet.

Sourav kumar
Hyderabad 500074
Email - [protected]@gmail.com

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Jul 2, 2020

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2020

Hathway Customer Care's response Hi, Thank You for sharing your details. We have escalated this to our support team to resolve on priority. Assuring you of our best services. Hathway Customer Support Team.

Jul 01, 2020

Updated by loloo I have not received any call from Hathway regarding my issue, how much more time you need resolve this. I want my connection by today its been already 25 days.