Hathway — Threats and harassment

Address:

chennai

Was a customer 2 years ago. Terminated service and paid a cost of Rs. 2500+Rs. 100 for the modem and was on a prepaid connection. Have received 35 emails threatening and harassing from 'Hathway Pre Legal Team'. Contacted everyone including the Appellate Authority with proof of credit card statement and emails from Chennai Help Desk confirming my obligations, that the amount has been paid but received no acknowledgement except further threatening emails. Avoid these people under any circumstance. They will try to extort money in every way possible and issue bogus threats such as the below.

Dear Sir/Madam,

This has reference to the Customer Registration Form (CRF) signed by you and Hathway Cable & Datacom Ltd. (Company) for availing the broadband services from our network to your premises as per the terms and conditions mentioned in the CRF.

Account No : xxxxxxxx

Name : xxxxxxxx

You are aware that the CRF is a valid and binding contract and recognized by both parties to hold legal sanctity with all consequential mutual rights and obligations inter se.

In this respect, we draw your attention to the paragraph L Customer Declaration which is reproduced as under:

“I also understand that the modem and router supplied by the company is owned by the company and I shall be liable to return it in good and working condition upon termination of network or as and when sought by the company. In case of failure to return the modem or router of if it is return in nonworking condition, I am liable to pay the applicable amount of modem/router to the company in lieu of such damaged/unreturned router/modem under my possession. ”

However, to our utmost concern we find that our records reflect that the following items / property are not returned by you despite discontinuation of your broadband services.

Modem / Router


By withholding the possession of the aforesaid assets of the company, you have exposed yourself to the legal provisions under the Indian Penal Code, 1860, as amended, related to Section 406 - criminal breach of trust, Section 403 - misappropriation of property and other relevant provisions including Section 420 read with Criminal Procedure Code, 1973, as amended, entailing dire legal consequences including imprisonment.

You are therefore called upon to immediately handover the above listed items to our authorised representative under acknowledgement of receipt of the same.

Should you fail to comply with the aforesaid long pending formality within 15 days from date of receipt of this Notice, we shall be constrained to explore legal remedies to safeguard our interest at your risk as to costs and consequences thereof.

For Appointment click the link below

https://docs.google.com/forms/d/e/1FAIpQLScgeLPfUQ3SS94jbRWQtEnkcVkioVeH9ut2hgJkkXdhnwlBEQ/viewform...⇄

If you have already returned our Modem / Router or renewed your account, please accept our thanks and apologies for any inconvenience this may have caused.

PH :[protected] /[protected]

EMAIL : [protected]@hathway.net

Address : Hathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600 034

For Hathway Cable & Datacom Limited