Hathway Complaints & Reviews

Hi,

One of the worst ever service operations in Boradband connectivity.. I have raised a ticket for my Internet is not working on 07.10.2020 & still the ticket is open. They dont have an courtsey to callback customer & acknowledge the complaint. In my modem all the lights are on still my WiFi is not working, really one of the paethatic services i have came across.....

From 4 oct 2020 my hathway provided router is showing los (Los of signal), and i have lodged a complaint regarding the issue at hand on 5 oct 2020. As per a document from hathway website, manner of such complaints should have been resolved within 24 hours. And i have yet to hear from technical team. No attempts have been made to resolve the issue either from hathway customer care or from anybody from hathway team....

Hello,
I would like to proceed this complaint on hathway broadband services where i've paid 8 months for their service and for past one month there is no internet service given to my. On my repeated complaints made with hathway all my requests where closed without any resolution provided. Due to hathway harassment i'm facing business and financial loss. Everytime when i raise request technician comes home and says there is no issue...

I have discontinued my internet connection with hathway in july 2017 after using the services just for 3 months. I have asked the hathway people to take their router a couple of times from then but nobody responded ever.

But suddenly starting from today people are asking repetitively to return the router and without which they are threatening for legal action now. They called close to 6-7 times today and asking to return the...

We have raised a service request regarding house shifting (Kondapur — beeramguda), hyderabad. We requested hathway to shift the wifi on oct 1st 2020. Everyday i do call the customer care regarding the service request but they say it will be done next day morning and nothing will be done. When i asked the customer care person to forward the call to executive dept but it was not connected atleast once... They (Hathway) are just cheating...

Due to technical issues, the hathway team said that they cannot provide me with the internet. I relocated and asked the team to give me the connection in my new house. But till now i haven't received any communication from hathway and my device was collected on 21 september by one of your engineers e. Ganesh

Account no.: [protected], registered mobile no.:[protected], registered mail id: bhanuprakash. [protected]@gmail.com, ticket...

I have moved in to kerala due to pandemic situation. Since then daily 2 calls from hathway im getting. Apart from that automated call as well. I have told the officials everyday that ill be coming by november and renew the plan. This continues everyday. No matter what time it is. From morning 7:30 to nighr 9 o'clock I get calls from hathway. Its totally irritating and horrible act by any internet service provider. How much every I block the...

I was out of station from 11th sep to 4th Oct,
I was regularly using GTPL service with one mac address

when i return my router was not connecting the internet properly
i registered the complaint for connectivity issue but no action was taken.
then i reset my router and visited your portal i can see some different mac address was there i have configured my router with that and tried the connection it...

I have stopped using hathway as internet service, however i am still receiving calls. I don't want to receive any call from you guys. But these bunch of stupid people keeps on calling me on daily basis and its simple an harassment as i am no more interested in using the service as i am happy with the new service provider....

Account no. [protected], name- parvinder singh, mobile- [protected], city- new delhi. I booked new connection wih executive named “kapil singh” of vikaspuri, new delhi on 29th sep and paid rs 4514 (6 months advance ). Due to personal issues and change in circumstances, i called executive and requested him to canel the booking and refund amount. I can confirm no installation has been done at my home and i notified exevutive to cancel new...

I am an old customer of Hathway and almost 2 years i was out of station so i temporarily disconnected my connection. Now i am back and as per customer care team instructions i have paid the amount for 3 months package on 27th last month. Till now net is not working and no body is responding properly. Its almost 10 days and impacting my official work as we are doing work from home. I dropped an email to [protected]@hatway.net but no response...

2 years back I used Hathway net services for 3 months, after i disconnected that, from that everyday, they are calling with multiple numbers creating mental tourchers, please save me from there., people are more frustrating because of this. please take action on them...

I was promised with a data quota of 1000 gb and a speed of 50 mbps while i was taking a plan of hathway... But shortly after i paid my money for pack renewal my quota decreased from 1400 gb to 220 gb.. I didnt use 1200 gb of it and it was all vanished.. I really demand to be given 1000 gb because 220 will be in no way be sufficient for me for a month... I demand for an immediate response..

Hathway account number :- [protected]br...

Dear Sir / Madame,

My internet with A/c No [protected] is not working from June 9th 2020 till date, even the technician who has installed it is not replying properly also i have made Online complaint many times but no one is listening and still the problem is not solved....

My hathway internet is down almost everyday and as soon as I call the customer care, thr net is working.
I have taken the 8MBPS plan and I'm getting only 1.5 mbps download speed & 0.50 upload speed even after all the ohter devices are off.
When the service request ticket is raised, the ticket is closed not even after informing me.
The customer care number takes almost 14 minutes to connect, and as soon as they know...

When paying money for the Quaterly plan, we were told that we would get 1000G.B data as the limit for F.U.P but after checking my account F.U.P on their website it's noted as 240G.B datacap. This is straight out misleading customers and when complained about the same, the customer support person hang up abruptly...

I am using GTPL broadband for last 1 and half year. My plan is 40 mbps. I am facing low speed issue for last 2 months and complain so many times but no one came to check my speed issue. I also complain at GTPL office but now they dont pick up my calls from last week. I tried to call them with other number then they pickup that call immediately. I complain once again. Now they dont pick up my calls once again. After so many complain they send...

Recently getting strange problem on my hathway broadband connection after 6 pm my upload speed drops to 1-3 mpbs (while committed upload speed is 10-15 mbps) which results in constant 7-8 percent packet loss on teamspeak, skype and other applications but when my speed comes to normal packet loss gets fixed.There technical team are clueless about this and they are saying that the problem lies in your broadband plan next time don't buy this...

My I D . no [protected]
We are not getting connection following heavy rains since past one week
Router there are no lights
Please rectify the problem...

First GTPL had told me at the time of taking connection that ur shifting will be done within 7 days but I had requested since 12th September, 2020 but still I didn't got any update ...even my shifting request was deleted without informing me ...they told in ur new address we can't shift bcoz we don't know either it come under our coverage or not ...seriously ??They taken 25 days and still they don't know either my area come under their coverage...