HCL Infosystems Complaints & Reviews

hello Friends i purchased a laptop from hcl infosyatems through online mode for that I contact the HCL sales manager( SOWMYA )and right from the beginning she make me fool whatever she commitment she wont do that. I made payment on 7th august 2012 and after that i got laptop on 26th august that is after 19 days so late but just after 3 days the laptops becomes dead and for that i register a complaint to hcl customer service support that is on 29th august. After wasting 30 minutes on my cell phone they file my complaint and give me reference id and told that they will solve my problem in 5 days but the HCL customer service centre also make me fool and I did not get any reply from hcl and again after 3 days again I make a call to their support service and again they give the same response to me .Upto many days mails exchange between me and HCL Nodal Officer department some time their nodal officers Ms. Priyanka , jatin, Aushotosh etc all they are giving melody and excuses and making me fool for many days and told me that I have to deposit the notebook to HCL SERVICE CENTER at last after 15 days I got a call from hcl cutomer centre from jaipur and they told me that i have to deposit the laptop to their centre and than they diagnose the problem and i went to jaipur at my own Expenses 250km from my city to their service center and submitted the laptop. Nearly more than a week passed and I am waiting for their answer but i did not get any response from them and again I call them to their service centre and send mails to Hcl senior persons and again and again they making me fool every time . And after passing more than a month again i got a call from hcl customer support service that i have to come again to their customer centre means at jaipur where i submitted the dead laptop to collect the certificate and the dead laptop so on 29 th september i again go to their service centre and collect the dead laptop and a certicate issue to me that the laptop is dead . The service centre engineers told me that the company sales person come to my home and take the dead laptop and give a new one laptop.
But still i have not get the new laptop from hcl that is today 3rd october .It takes nearly 2 months to me and still my matter is not solved by the HCL INFOSYSTEMS.

A lot of my time wasted in this laptop dealing and i have to go to Hyderabad for further study but my 1 month is wasted in this matter , i make air ticket for that but i have to cancel that ticket .

My money is wasted and my precious time is waste

And last I have no option left and I file a complaint in the Consumer Court against HCL infosystems.



SO MY HUMBLE REQUEST TO ALL PLEASE DO NOT BUY LAPTOP / ANY PRODUCT FROM HCL INFOSYSTEMS BECAUSE THEIR PRODUCTS ARE FULL OF MANUFACTURING DEFECTS AND THEY ARE LIERS AND VERY STUPID.

AND THEIR CUSTOMER SUPPORT SERVICE VERY VERY POOR AND BAD.


ALL this, I realized HCL is the cheap, third-class, ghatiya, bekaar, sick and ill-mannered company which needs to be taken down to hell. I love to use the Indian things and think about our country. But, these will take your proud to hell and you will regret for your thoughts. HCL sucks a big time.


Thanks
yours faithfully
bheem singh saini

I bought a HCL TAB on 03-MAR-12.
Soon I discovered some problems and called the customer executive.
He suggested me to visit the HCL SERVICE CENTER. I submiited my tablet at on 30-JUN-12 at Nehru Place New Delhi service center.
They toook 19 days to resolve the issues I got it on 19-JUL-12. But still all the problems were not resolved and then occured some new problem like problems in Wi-fi, touchpad etc.
I again called the customer executive on 20-JUL-2012 He again suggested me to visit the Service Center. This time I submitted it on 21-jul-2012 once again. And the best part is that Still I am waiting for my tablet.
I didn't get it back yet. Every time I call the service center they give me single response give us some more time.i called somany times for help regard my tablet on company customer care help desk no [protected] & alternate no [protected] but my problem not solve.I called so many times and visit also on service ,but answer give me more time.I think they are not interested in my problem ,they don't think about customer complaint.

Sir,

I was the employee of HCL Infosystems Limited as Programmer Assistant on Project No: 1156 and Purchase Order No: 1156/(45)/2008-PS(PP)/3416 on retainership with National Informatics Center on a Treasuries Computerization, Manipur w.e.f 01/08/09 to 31/01/10. The amount of Rs 1000 per month had deducted from the salary for the TDS but the actual deducted amount was not deposited to the Income Tax Department as the information given by the tax credit statement (Income Tax India). So I kindly request you to look into this matter from your end.

Details are given below

Name :-Thokchom Anil Singh
PAN :- AKFPA00079A


Regards

Thokchom Anil

Respected sir,
I would like to inform you that I have worked in HCL Infosystem ltd as STA in CIPA project. There were nearly six months gone still I didnt got TDS form or any information regarding it. Manager of Lucknow office told me that he dosnt have any information about it, please contact to head office for it.
I have also make a call to head office but they didnt gave me any positive response.
Please do the necessary
Working project: CIPA
Work location: BANDA UP
Vender code: 911231
PAN No: ASHPA8175D

Thanks & regards,
Rashid Akhtar
[protected]

Dear Sir, I have ordered HCL ME XITE L 1014 C (Upgrade to=DOS) on 07-May-2012 from www.hclstore.in and my order no is 54496. Also I have paid Total Amount of Rs. 23,399.00 by Axis Bank Credit Card verified by Visa. My bank a/c statement shows that balance is transferred to HCL Infosystems on 08-May-2012. But my laptop delivery is not yet done. I have sent several e-mails to HCL but they are not replying or giving satisfactory reasons for delay, instead they sent only Laptop Bag (NOT laptop) on my postal address.

I have purchased a HCL ME Laptop under the "Life Ree- Loaded Offer" on dated: 12 -Dec-2012 and registered for gift, till date I didn't get any gift from the HCL I have mailed the matter three times also on [protected]@hcl.com and [protected]@hcl.com also. But I didn't get any mail from them.

The Offer was stated as following:-

ME Laptop Customers will get freebies worth Rs 10298.
Offer includes free Reebok Dhoni Signature Kit worth Rs. 8299/-, McAfee Anti Virus CD worth Rs. 1999/- and Tata Photon at a heavily discounted price.
Ongoing offer valid till December 31, 2011.

Please help.

Dear Sir,
I am Ravindra Pratap Singh I had purchased a New Laptop Model No-HCL ICON ME M-54 and serial No is B101AE430516 on Feb-2011. It was not working properly from THREE MONTH. I had given to the HCL Service center for repairing in the month of Oct.2011, Complain No is [protected]. After that it works only one day then again its not working second complain no is [protected].Third Complain No- [protected] At now complain No is [protected] on dated[protected], its on service center, but there is not any positive response by the customer care executive. Basically Problem in laptop is "MOTHER BOARD". Your service executive not repaired till now. Pls tell me what I can do. It affects company Name. I request you please solve my problem as soon as possible.
I am face problem three month

Dear Sir/Madam,

I would like to inform that i have purchased a new model hcl me laptop xite L 1014 S/R No-8111AE947306 dt.: 24 oct 2011 From SSDN Info Solution, Nehru Place, New Delhi & after purchase one day i have found a error on display (dot).

On 29 Oct 2011 I visited to the dealor shop (SSDN Info Solution) & complained about this dot on display.They told me that their was not any issue. Then i was call in customer care on that evening around 7:30 PM & connected with HCL executive Mr. Pankaj,(Noida, Branch) explain my problem then he reply me that according to HCL The Dealor is right. But i have a question if i have paid full amount around of Rs.23344/- for the fress product then why should i compromised with this defective laptop.

After that I have called in customer Care for complained on 30 Oct 2011 & locked my complain with Complain No-[protected] dt.:30/10/2011

HCL Executive Mr Amar Singh visit my address & give me a Customer Service Report no-6301 that is certified that their is a fault on display like some trangister of light dead.

Then, I request to Hcl please replace my laptop & issue me another as soon as possible because i have paid full price against the fress laptop not like this defective Product then why i have except it. So,Please confirm your side otherwise i have to go for justice in court.

when i call on 8 nov 2011 to ask the status of my complain to Sangita Yadav (HCL Executive) then she reply me that HCL commit to replace my laptop & a confirmation mail send you with in 1 hour. I have received a mail on 6.12 PM. their is nothing to find in mail replace purpose either any repair commitment.

I call today to ask the status Mr Vikrant Dhama then he reply me that their is a mistake to understand by sangita & your laptop cannot replace or repair in any circumstances.

So, I request you to please register my complain & give me support to replace my defected laptop.

Thanks & regards
Amit Pandey
[protected]
Faridabad

Enclosed.: Copy Of Invoice, Customer Service Report, Warranty Card, Cuttion of Packing Box.

This is in regards to my laptop from HCL. It stopped working and i registeres the complaint on their toll free number [protected] on 18/09/2011(complaint number registered with them is [protected]). They send an executive to my place, who took my laptop on 20/09/2011 stating that i will receive my laptop in weeks time. But it is now more then a month that i have not received my laptop. I spoke to Mr Amit on 09/10/2011 their call centre floor manager who after speaking to Mr Prashant (service centre person) told me that i willget my laptop by 17/10/2011 and they will call me back. On calling on 17/10/2011 again at their call centre number Amit never came to phone. Then on that particular day i spoke to Mr Saurabh(their Team Leader) who again after speaking to Prasant told me that i will receive my laptop by 20/10/2011 EOD or by 21/10/2011 morning definetely. But today also i didn't received my laptop. Saurabh told me he will call me by 4:00 PM and let me know the status but he never called me back. Its always me who has to call and ask for my laptop status and there is no feedback from them. They have haressed me a lot and i want to take an severe action against them. Even i send a complaint on their site on 19/10/2011 which states by 48hrs someone will contact me to resolve the issue but still i have not been contacted. I dont know whether my laptop is with them or they have sold it. My inportant docs were ther and i am afraid if they have missused them. I want some compensation from them for all this harassment.

Dear Sir,

Non receipt of TDS Refund

TDS refund for Assessment Yearr.[protected],2009-10 not yet received having the following details :-
PAN CARD NO. BWGPS2202F- SAJIMON S
Ack no. E filing no.[protected] dated 23.07.2009- Amount for refund Rs.4159 and E filing no.[protected] dated 25.03.2009- Amount for refund Rs.1284 .

hi

i have received letter from mr raj patel noida hcl infosystems noida d hrd manager job offer letter

i called him he said that to deposit the amount rs 7250 in geetha account

in pnb bank ncr .

the company should take severe action against the person

who is cheating freshers like me


rajan

Dear Sir,

I have received a offer letter from Mr. Raj Patel(HR Manager) stating to deposit 6250 as Refundable Interview Security cash in favour of Mr. Amit Gupta (Head - Accounts Department.) Contact No . for Clarification are [protected], [protected]. email address given for information of security deposit in bank is [protected]@hrdinfo.info.

kindly let me know whether it is fake of really from HCL company my email Id [protected]@yahoo.co.in

I deepak gupta from new delhi, i purchase 1 laptop on this date 16/15/2010, My Laptop serial Number BO84AC194167, And Model Number B-38, when i purchase a laptop then i facing big problem till now, since I have this laptop has deteriorated since 4-5 times, 2 times have changed motherboard, and each time is to recover, these minimum and maximum 30 days to 15 days to take to keep
listen read phonetically 1 April 2011 to recover my laptop i had these services center i have been 24 days today he did not have my laptop yet, repair and i call them every day to get upset, get upset i missed some i did not help please help in your laptop because of the difficulties i am facing
Listen read phonetically
Please please help me to understand i saw you that i have for him or her laptop for 1 year if i have such a problem coming.
Listen read phonetically, so what happens next
Please let me back my laptop, 24 days I did not get my laptop


Please help


Thanks & Regards
Deepak Gupta
+91-[protected]

Dear Sir,

I wanted to recharge my mobile no. [protected] at approximate 11:21 AM today by internet banking.problem is that my 50 rupees debited from my account no.[protected] and my mobile did not recharged.

Please help me I want to my 50 rupees back.
Account statement
________________________________________________________________________________...⇄
Statement Criteria
________________________________________________________________________________...⇄
Account Number :[protected]
Branch Name : 0013
Bank ID : ICI
Date ranging from 15/02/2011 to 15/02/2011

________________________________________________________________________________...⇄
No Tran ID Value Date Txn Date Cheque No. Description Cr/Dr Amount Available Balance
________________________________________________________________________________...⇄
1 SB5199108 [protected] [protected] BIL/[protected]/recharge/407234 Dr 50 "15,871.00"




Regards:-
Shashikant Kashyap(HCL)
[protected]

hi all
I was worked in HCL CDC Bijnor (HCL Infosystems Ltd) and left that job from December-2010 just because my MD Mr. KD Deshwal don't have any idea that how to grow an education center (HCLCDC) and all staff member frustrated that he was unable to pay our salary on time,& after one month delay.
But my prob is My last month (Nov-2010) salary hase not been dispatched till now. I mailed lots of time to him and HCL Head office but there is no concern peoples after some time he gave me a check of my salary but its bounced.
Now can any one help me about this

sir,i m cheated by anshu verma.hr of hcl-cdc pune.she had come to our college(J.T.mahajan coleege of engineering faizpur,dist.jalgaon,Maharashtra)in feb.2009 for the campus selection for hcl infosystems ltd company.students who got selected,she took 1lacs Rs for the training period of 1 year.i had completed my training on 17th october 2010.now she is not giving the job.i have also the receipt of money what i have given and also have the confirmation...

Sir/ Madam
We have purchased HCL Ssystem last year and the Model is EZEEBEE. The system is under warranty, and inspite of repeated calls and reminders nobody has responded to the complaint. I have registered a complain last month on 25th of september. The executive has visited my place on 26th of September 2010, and has confirmed that the TFT and mouse is faulty and will be replaced but till date no action has been taken.

I have registers my Call on 25th of September. My call ID is[protected]. After repeated phone calls and mails there is no any action from HCL Infosystem. I have written to Call center so many times at least more then 20 mails till now. From past 25 days the same thing is happening, executive at the call centre picks up the phone, but as usual the phone is kept on hold and there was no reply. After 1 month there is no action has been taken care.

Please do let me know whether any action will be taken to replace the TFT and mouse or else I will have to report the matter to the high officials.

Request you to please look into the matter and arrange to get my monitor replaced.

Regards

Lalit Choudhary

From: Rajender Ahuja [mailto:[protected]@gmail.com]
Sent: Tuesday, September 28, 2010 10:17 AM
To: [protected]@hcl.com; hcltouch.[protected]@hcl.in
Cc: [protected]@moneycontrol.com
Subject: Ezeebee Failing more than 10 times and still un-repaired demonstrates HCL trusted brand Quality and Assurances.



Dear HCL Team,



This email is to inform you of the repeated hardware failures in HCL Ezeebee Desktop purchased on 8th Feb'2008 with 3 years warranty.

Have a look at events with dates to understand the issues and decide the next course of actions to restore lost faith (if you can).



HCL Ezeebee Desktop


Model:
Ezeebee C2140 PDC

Serial No.
1087AZ114173

Purchase Date
8/2/2008

Warranty Expiry Date
7/2/2011

Details of Calls Logged


User-
Navdeep Ahuja

19/12/2008
Motherboard changed

30/12/2008
Motherboard changed

23/08/2009
Desktop was picked up to HCL Office and i was communicated that all part replaced

29/08/2009
Desktop Delivered after 7 days of Operation and Surgery

20/10/2009
HDD Problem

21/10/2009
HDD Problem

27/01/2010
HDD Problem

30/01/2010
HDD Problem

16/04/2010
SMPS Problem

12/5/2010
Memory Problem

14/07/2010
Memory Loose Connection

18/07/2010
USB Port Problem

26/09/2010
Intermittent booting

8/9/2010
No Display, motherboard problem

28/09/2010
20 days waiting, action awaited






This desktop has failed on more than 10 occassions and waiting for action from last 20 days. I am forced to think these questions for HCL

.

Do you really have Quality Products now ?

Are you really the trusted brand even today ?

Do you really listen to customer ?

Do you expect only customer to remind every time for call closure ?



Looks like i have done a big mistake of chossing HCL Ezeebee. Least you can do is to provide refund (with interest) to me sothat i can buy a better product and save myself from mental agony caused rather than investing time for more problems. I don't need any one to speak / console and only requesting to demonstarte action. As i am not sure of your seriousness or response, ensuring message is braodcasted to you through CNBC and they can also talk about this on their programe to warn other prospect buyers.





Thanks & Regards





Rajender Ahuja
Delhi

Dear Sir,

I had purchased HCL Laptop No. Co84AX220479 on 29/03/2009 from your authorised dealer under one year warranty.after that Igot the warrnty extended from Logical Solutions Faridabad your authorised service provider for next two years under HCL Warranty EXtention Pack NO.308DEX/009469. There occured some technical problems in my Laptop so I contacted Mr. Anil Kumar(authorised contacted person)and gave him my laptop for repairing. But even after about 25 days he neither contacted or returned my laptop. He is even not responding to my phone calls.Please tell me what should I do? Whom should I approach ? And who is responsible for this kind of irresponsibilities? Hoping a positive response from you the earliest.

VIKAS GUPTA
Sohna road Ballabhgarh
Mb no.[protected]
[protected]@yahoo.com

I joined HCL CDC at ahmedabad on february,2009 for J2EE technology learning as a Internship project. At the end of the time,they took 2 exams for certificate.and I completed those successfully.
but till this date,after completion of of more than a year,I have not been provided any Certificate.
I contacted the local branch many times but everytime I was getting the same answer that they had not get from Noida (Main branch).
Even,at the time of registration,I had not been provided registration number.
now I realize like HCL is doing fraud.