[Resolved]  HDFC Bank Bank Ltd — unnecessary visit at my home for verification of some fake product loan in our name

Hello team,

This is to inform you that from last month, around 3 people who states themselves as hdfc employees made a visit at our residential address for verification of some fake product loan from some store at worli. We are very clear that we haven't taken any loan from hdfc bank. On top of it, they are taking name of my father in law who has expired four years ago. Whenever those hdfc officials visits my place, they don't have any proof to justify their claim for verification. Three different people visited us and they are asking for our documents like adhar or pan card. My question is that when we have not taken any loan how can you ask us our private information. If you guys really want to do verification, brings all the documents which you have collected while providing loan and then match with our original id.

We are very much irritated as these people visit us when only my mother in law who is an patient is present at home. If again and again you guys makes unnecessary visit, we have no option but to raise an fir against this. Also i will take this matter to consumer court as this is pure harassment as just because you guys have done some goo[censored]p while giving loan, why we should suffer.

Kindly look into the matter and revert back asap. Never expected such big mistakes from big organisations like hdfc.

Note:i do have information about official visited at our place. If you need any clarification of above matter please contact :[protected]

Regards
Nisha pattem
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Oct 21, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2017
HDFC Bank Customer Care's response
Dear Customer

Kindly write to us at [protected]@hdfcbank.com and share us the name and contact number of the Bank officials who have visited your place. Also, kindly reconfirm us your mobile number and city and state of residence.

-Bejoy
HDFC Bank Customer Assistance
Complaint comments 

Comments

Again we got a call from person stating as HDFC official claiming that they we have taken loan and asking for our documents. This is too much. You guys not even courteous enough to investigate the matter and close this matter. This is pure harassment. I am going raise an FIR against all these officials . Also I will lodge a complaint in consumer court against you guys for such big blunder you guys are doing. I will ensure this matter get escalate to higher end and will also claim compensation from you as now this is getting unbearable!!!
How dare you marked my complaint as Resolved!!! Such a pathetic customer service!!! Yesterday also one
a person (Mr Shahid Khan, Employee id -S59964, Mobile no - [protected] )who claims to be from HDFC loan verification dept met us and presented us some fake documents which are as follows:-

Loan no :[protected] & [protected]

Pan card- Sign is edited and wrong not matching with original id
Employment details- Completely wrong not matching
Bank details- Completely wrong not matching
Electricity bill- Reliance electricity bill which is not applicable to residents residing in Navi Mumbai.
Contact no- Wrong no, which he didnt provide us

We asked for the xerox copies of these above documents to raise FIR in police station but he denied. We also with his manager (Mr Mudassar I Shaikh), Sales Manager, Consumer Durable & Life stsyle Products), J.B Nagar, Andheri (E) Branch- (Visit card attached in mail)

I want you guys to take action against these fraudelent people as they are using our name and address for claim product loan and not providing us details of the same. We are however taking this matter to consumer court and also raising FIR.

Kindly help in resolving above fraud case and close thsi matter as soon as possible to avoid legal battle

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