[Resolved] HDFC Bank — credit card

Bhuvan06

from Ernakulam, Kerala

Address:	Chennai, Tamil Nadu, 600089
Website:	hdfcbank.com

I have blocked my credit card 20 days back, since it was lost. And reapplied it. The address mentioned in your system is 4138, but my address is 4/38.

I had earlier raised this, with a letter 10 days back. Tonight i got a response stating my signature is not matching in the letter. I want to either cancel my credit card which has been sent back to your bank or i need it before 3rd of jan '18.

Your cs people are making me to run every where for this.

Regards,
Bhuvanesh

Was this information helpful?

No (0)

Yes (0)

Jan 30, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 30, 2017

Updated by Bhuvan06 I have paid for HDFC Life Policy over 7 months back. I still have not received the policy documents. Only one place I did not file this compliant (That s in court).

My next step would be to cancel the Policy and go to court for refund.

My Policy Number is 19448920

Bhuvanesh

Verified Support

Dec 30, 2017

HDFC Bank Customer Care's response Dear Customer,

We confirm having received your form for update your mailing address during December 2017. We regret to inform you that we are unable to process your request as your signature in the form does not match with the signature as per our bank records. Please note that your signature in bank records is used as the reference signature for all your correspondence. To review your request further, we request you to forward us duly signed Application form for the Change of Contact details (attached herewith) along with self attested proof (copy of PAN card/ driving license/ passport) to the following address to enable us take it up for further review. It is pertinent to mention that signature in your KYC document should be match with the change of mailing address request. On receipt of the same, we shall update your new mailing address, post necessary signature verification. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. We request you to visit the below link to download the forms. https://www.hdfcbank.com/personal/form_centers/form_centers.

-Manoj
HDFC Bank Customer Assistance