[Resolved]  HDFC Bank Ergo General Insurance — bike claim not processed after following instructions provided by their customer care and field officer

Hi,

This is to inform you that after filing claim for my bike of radiator damage when I enquired at customer care of hdfc ergo I asked whether I can postpone the survey or not since bike was heating too much and riding bike may damage engine and it was communicated that I can do so.
When I talked to survey officer, I asked him to do survey when the parts of bike be available at showroom since driving bike for long was risky as engine was heating too much upon which he was ok with it.
On 15th may I enquired at KTM showroom sohna road about parts and I got to know that parts will be available on 16th may. So I called to surveyor and inform him that parts will be available by tomorrow so please let me know when he can come for survey. Surveyor informed me that I can ho for replacement and he will collect the bills and will process the claim.
When I called Surveyor today ms Ishita spoke to me and told that my claim is processed. When I enquired about the payment she told me that we have your cancelled cheque which I haven’t gave them till now. So I told this to Ms Ishita that I haven’t gave any details of my bank account after that immediately claim officer started conversion with me and told me that my claim is refused and it will not be processed since I didn’t submit my bike after claim. I explained him bike was risky for ride and I already spoke with surveyor and customer care for postponding survey dates but he keep on telling that he cannot process your claim.

This was very unprofessional behaviour. Please look into this matter