[Resolved]  HDFC Bank — excess premium not received of 10000 rs

Address:

Mumbai City, Maharashtra, 400037

Hi,

Policy no. 19398042

I have paid the excess premium on 27th of july 2017 and raise the request for refund of the same on 27th july 2017.

I didn't receive the amount in my account but the hdfc life is saying they processed the refund and shared the bank statement with the same.

Here is the service request#hdfcsl=[protected]

Here is the full email conversion with hdfc life.

From: "rahul meka"
Date: 21 aug 2017 4:25 p. M.
Subject: re:'hdfcsl=[protected]' policy no. 19398042
To:,
Cc:

I asked you for the below information.

Why are giving the me templated replies?

Please provide us with the following details enabling us to assist you regarding status of funds transfer from non icici bank account to your icici bank account:
Rbi reference number
Remitter's name
Remitter bank
Remitter's account number
Date of transaction
Transaction amount
Mode of transxction neft\imps

Thanks
- rahul

On 21 aug 2017 11:03 a. M., "[protected]@hdfclife.com" wrote:
Dear mr. Rahul
This is with reference to your e-mail communication, we apologise for the delay in response regarding the refund.

Please be assured that we have forwarded your request to the concerned team. Your request will be processed at the earliest

We assure you the best of our services always.

Warm regards,
Dharitri
Customer service officer
*

— original message —
From: rahul meka ([protected]@gmail.com)
Date: saturday, august 19, 2017 11:47 am
To: [protected]@hdfclife.com ([protected]@hdfclife.com)
Subject: re:'hdfcsl=[protected]' policy no. 19398042

Any updates on the below?

I am not going to pay the next premium which is due 27th of august 2017.

Can you adjust that?

Thanks
-rahul

On 18 aug 2017 11:51 a. M., "rahul meka" wrote:
Hi,

I already spoke with the icici bank and they need the below information.

If the funds are not received to any payment, it is your responsibility to check with icici bank.

Please provide us with the following details enabling us to assist you regarding status of funds transfer from non icici bank account to your icici bank account:
Rbi reference number
Remitter's name
Remitter bank
Remitter's account number
Date of transaction
Transaction amount
Mode of transxction neft\imps

Thanks
- rahul

On 18 aug 2017 11:41 a. M., "[protected]@hdfclife.com" wrote:
Dear mr. Rahul
This is with reference to your e-mail communication, we apologise for the delay in response regarding the refund.

Please be assured that we have forwarded your request to the concerned team. Your request will be processed at the earliest

We assure you the best of our services always.

Warm regards,
Dharitri
Customer service officer
*

— original message —
From: rahul meka ([protected]@gmail.com)
Date: thursday, august 17, 2017 05:25 pm
To: [protected]@hdfclife.com ([protected]@hdfclife.com)
Cc: customer. [protected]@icicibank.com (Customer. [protected]@icicibank.com)
Subject: fwd: re: 0009xacrxpkqv8pr:newsletter mail re newsletter mail fwd re'hdfcsl=[protected]' policy no. 19398042

Hi,

Please provide the below information to icici bank as requested.

Thanks
-rahul
— forwarded message —
From:
Date: 17 aug 2017 5:12 p. M.
Subject: re: 0009xacrxpkqv8pr:newsletter mail re newsletter mail fwd re'hdfcsl=[protected]' policy no. 19398042
To:
Cc:

Dear mr. Meka,
We understand your concern.
As per our telephonic conversation today, we requested you to provide us with the following details enabling us to assist you regarding status of funds transfer from non icici bank account to your icici bank account:
Rbi reference number
Remitter's name
Remitter bank
Remitter's account number
Date of transaction
Transaction amount
Mode of transxction neft\imps
For any clarification or more information, you may call our customer care on 33667777 between 7:00 a. M. And 9:00 p. M. Please prefix the number with the std code of your city.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Rarun kumar
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 8/17/2017 12:31 pm, null null wrote:
Hi,

Any updates on the below??

Thanks
-rahul

On 16 aug 2017 1:30 p. M., wrote:
Dear customer

Thank you for writing to icici bank. We acknowledge the receipt of your communication.

We will attend and revert to your email in 2 business days.

Disclaimer :- this is an auto generated e-mail. Kindly do not reply on this mail.

Regards
Customer service team
Icici bank.

— original message —
From: rahul meka
To: customer. [protected]@icicibank.com
Cc: [protected]@hdfclife.com
Sent: wednesday, august 16, 2017 1:24:15 pm gmt+05:30
Subject: 0009xacrxpkqv8pr:newsletter mail fwd: re:'hdfcsl=[protected]' policy no. 19398042

hi team,


the below are details of transaction from hdfc life. Which i see any credit
in my account.

can you please check what's the issue here??



s no. Bank_id bank_name tpsl transaction id ref tran id submer code sm
transaction id bank transaction id transaction amount refund amount transaction
date transaction time refund date refund time status
1 940 icici si[protected] l5208 [protected][protected]
10000 27/07/2017 0:40:15 09/08/2017 15:39:30 refund done

thanks
-rahul



— forwarded message —
from: "[protected]@hdfclife.com"
date: 16 aug 2017 1:14 p. M.
subject: re:'hdfcsl=[protected]' policy no. 19398042
to: "rahul meka"
cc:

dear mr. Rahul,

this is with reference to your e-mail communication, as per confirmation
from team, refund amount has been successfully processed from our end.

s no. Bank_id bank_name tpsl transaction id ref tran id submer code sm
transaction id bank transaction id transaction amount refund amount transaction
date transaction time refund date refund time status
1 940 icici si[protected] l5208 [protected][protected]
10000 27/07/2017 0:40:15 09/08/2017 15:39:30 refund done

further we request you to please get in touch with your respective bank, by
which they may help you.

we hope to have addressed your concern.

we assure you the best of our services always.

warm regards,

kartheek
customer service officer

*
*

— original message —
from: rahul meka ([protected]@gmail.com)
date: wednesday, august 16, 2017 01:31 am
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]' update on service request[protected]


this is not going anywhere from last 20 days.

what's the escalation index???

what's the sla for this kind of issues??

i am not going pay the next premium and if the issue is not resolve by eod?

this is worst customer service experience.

looking at the this instance, i am confused whether to continue with
policy??

this time please don't reply with your stupid templated replies need real
answers.

it's not the question of 10k rupees, it's about customer service and
experience.

thanks
- rahul

on 14 aug 2017 11:04 a. M., "[protected]@hdfclife.com"
wrote:

dear mr. Rahul
this is with reference to your e-mail communication, we apologise for the
delay in response regarding the refund.

please be assured that we have forwarded your request to the concerned
team. Your request will be processed at the earliest

we assure you the best of our services always.


warm regards,
dharitri
customer service officer
*
*
— original message —
from: rahul meka ([protected]@gmail.com)
date: monday, august 14, 2017 10:01 am
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]' policy no. 19398042


please provide updated status on below???

thanks
rahul

on 12 aug 2017 5:10 p. M., "rahul meka" wrote:

what is the status now??

this is absolute nonsense it's already 16 days and this small issue you
are not able to resolve it.








on 11 aug 2017 1:53 p. M., "[protected]@hdfclife.com"
wrote:

dear mr. Rahul,

this is with reference to your e-mail communication, regarding the
refund.

please be assured that we have forwarded your request to the concerned
team. Your request will be processed at the earliest

we assure you the best of our services always.


warm regards,
dharitri
customer service officer

— original message —
from: rahul meka ([protected]@gmail.com)
date: friday, august 11, 2017 10:43 am
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]'policy no. 19398042

hi,

please see the attached bank statement from 26th july to till date.

please expedite i was expecting the credit by time.

can i connect directly with the concerned team???

thanks
- rahul



on 11 aug 2017 10:17 a. M., "[protected]@hdfclife.com"
wrote:

dear mr. Rahul,

this is with reference to your e-mail communication, we apologies for
the inconvenience caused. As information received from concern department
please check same acccount/card from which you have paid the premium.

still does not received the refund amount, please provide the statement
from date of debit to till date.

|sr no |bank_id |bank_name|tpsl |ref tran|submer |sm
transaction |bank |transaction|refund |transaction|transaction|refund
| | | | |transaction|id |code |id
|transaction |amount |amount |date |time
|date | | | | |id | |
| |id | | | |
| | | — + — + — +-
— + — + — + — + — +-
— + — + — + — + —
— + — | |refund |status | |time | |
— + — | | — + — + — +-
— + — + — + — + — +-
— + — + — + — + — | 1|
940|icici si |[protected]| 3264754|l5208 |[protected]|[protected]|
10000| 10000| 27/07/2017| 0:40:15|09/08/2017|
| — + — + — + — + — + — +-
— + — + — + — + — + — + —
— + — | |15:39:30|refund | | |done

we hope to have addressed your concern.
we assure you the best of our services always.

warm regards,

priyanka
customer service officer
*
*


— original message —
from: rahul meka ([protected]@gmail.com)
date: thursday, august 10, 2017 02:22 pm
to: [protected]@hdfclife.in ([protected]@hdfclife.in)
cc: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]'policy no. 19398042

please see the below email trail for more details.

please see the attached statement.

thanks
- rahul

on 10 aug 2017 2:20 p. M., "rahul meka" wrote:

hi,

please see the attached bank statement for your reference.

i don't see any credits from hdfc life.

- rahul

on 10 aug 2017 11:23 a. M., "rahul meka"
wrote:

i want to escalate this as it's running from last 14 days without
solution.

it's absolute nonsense.

do you have any service escalation index???

the company charges the late fees for not paying on time and why not
the company liable for same???

give me concerned person or team contact details???

- thanks
rahul


on 10 aug 2017 11:10 a. M., "rahul meka"
wrote:

hi,

this is nonsense that i have been saying amount is not credited in
account.

what confirmation you need from end.

i have been writing you from last 10 days.

i want to get this done by eod.

thanks
- rahul

on 10 aug 2017 10:22 a. M., "[protected]@hdfclife.com"
[protected]@hdfclife.com wrote:

dear mr. Rahul,

this is with reference to your e-mail communication, we apologies for
the inconvenience caused.

further, we regret to inform you that as per our records the
online success is done with inr. 10000.00 with payment no 8304012 on 03
august 2017 via anr no.[protected].

kindly check and conform whether the amount is credited or not. If
not write to us then we forward your request to the concern department.

we hope to have addressed your concern.
we assure you the best of our services always.

warm regards,

priyanka
customer service officer
*
*



— original message —
from: rahul meka ([protected]@gmail.com)
date: thursday, august 10, 2017 05:55 am
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]' policy no. 19398042


hi,

i would like to escalate this as i was expecting the credit by this
time.

it's more than 14days and i am monotonous reply with no further
updates.

please share the concerned person or team contact details.

i want to get this done by eod.

- thanks
rahul


on 2 aug 2017 3:40 p. M., "rahul meka"
wrote:

hi,

i don't see any credits from hdfc life in my account.

please check the exact status.

- rahul

on 2 aug 2017 2:12 p. M., "[protected]@hdfclife.com"
[protected]@hdfclife.com wrote:

dear mr. Rahul meka,

this is with reference to your e-mail communication, as per our
records the refund authorized of inr.10000 on 29.07.2017and the
refund is processed on 01.08.2017. The excess refund is processing and the
refund will be back at the earliest.

thank you for your patience.

we hope to have addressed your concern.

we assure you the best of our services always.

warm regards,

priyanka
customer service officer
*


— original message —
from: rahul meka ([protected]@gmail.com)
date: tuesday, august 01, 2017 06:22 pm
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]'

hi,

here are the details:

policy number: 19398042

plan: hdfc life click2invest - ulip
uin: 101l100v01
due date: 27-jul-17

premium amount: ¹ 10000

i need update on the given service request#
[protected]

regards
rahul meka


on 1 aug 2017 6:14 p. M., "[protected]@hdfclife.com"
[protected]@hdfclife.com wrote:

dear mr. Rahul,

this is with reference to your e-mail communication, we regret to
inform you that kindly write to us with exact policy number/client
id/application number. So that we assists you better.

we hope to have addressed your concern.

we assure you the best of our services always.

warm regards,

priyanka
customer service

...