[Resolved] HDFC Bank — hdfc fastag top up through hdfc bank issue

Sundaram Rangasamy

from Tenkasi, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641006

I had done a topup of my hdfc fastag wallet with rs.350 on 9th jan 2018. A proof is enclosed. My account was debited with 359.44 inclusive taxes. But our fastag wallet is not credited till date. I have made several call to customer care ([protected]), everybody promised that they had raised an issue and it will get resolved in two days. But till date nothing had happened. Further they have no email id to make any complain and there is no way to escalate the issue to higher authorities. It is very shocking and surprising that such is the case with a very reputed brand hdfc. With a heavy heart now i am forced to raise a customer complain in a public forum against hdfc.

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Mar 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

HDFC Bank Customer Care's response Hi Sundaram,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

-Manoj
HDFC Bank Customer Assistance

Feb 16, 2018

Updated by Sundaram Rangasamy Acted as suggested and awaiting for some positive response.

Feb 21, 2018

Updated by Sundaram Rangasamy Nothing happened till date. Their customer care no[protected] is always busy. No office to report personally, no working email, no working customer care number. The virtual office gone with out tracesability.

Feb 23, 2018

Updated by Sundaram Rangasamy No progress. Apparently Mr.Manoj of HDFC bank customer assistance, closed this complaint by the standard formality reply as "
Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance". Neither the mail nor the phones are in working order. What to say...but to feel sorry for this kind of customer services by HDFC Fastag team. Services by other legal entities of HDFC such as HDFC Securities, HDFC Mutual find, HDFC Bank are very reliable. But you can't go by brand in India. One product or service is not become reliable just because the other services and products are good. Every product and services are to be evaluated separately. Strongly not recommending the Fastag service of the HDFC brand. The Fastag services by ICICI, PAYTM may be more reliable (no first hand experiences - others who are availing their services may comment).

Feb 26, 2018

Updated by Sundaram Rangasamy To day by God's grace we got the customer care number answered. They informed us that the mail hdfc.[protected]@sahaj.co.in is not for complaints as suggested by Mr Manoj of HDFC Bank customer assistance and as such they no mail I'd for complains as Mrs Madhuri of fast tag team.Mr manoj reply to my compalin is reproduced hereunder.

"
Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

-Manoj
HDFC Bank Customer Assistance"

Feb 26, 2018

Updated by Sundaram Rangasamy For our complaint again she promised to call bank on the status and as usual they forgot conveniently. Then afterwards we could not get the number. And further the same robotic answer " I am raising an issue and the same will be rectified in two working days". Still hoping for some humanely response from HDFC Fastag team.

Mar 15, 2018

Updated by Sundaram Rangasamy Nothing happened. Decided to forget.