HDFC Bank — salary account balance in negative

shailesh kanherkar

from Mumbai, Maharashtra

Address:

satara, Satara, Maharashtra, 415004

Hi, i have salary account in hdfc 2 years back when i was working at that time. After that i was doing studies. Now i have joined new company and i want to use hdfc account. But my hdfc exsisted old salary account showing -6369.56 balance.
The bank converts my salary account converted into savings account & charged monthly... The bank convert my salary account into savings account... According to rbi guidlines on savings account banks not charge even its negative balance.
I approach branch, but they behaved rudly & refuse to close account. I want to use this account but if not at least better if i close it.
Paying 6000+ is definitely not an option. What is the solution?
Awaiting for your reply.

Contact details -
[protected]
[protected]@gmail.com

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that your Branch Official Mr. Yuvraj Bartakke has contacted you and also emailed you with regard to your query and concern. We further understand that you will be visiting branch to discuss the matter further. Please feel free to speak to Mr. Yuvraj Bartakke on [protected] for any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Aug 19, 2019

Updated by shailesh kanherkar Hdfc bank representative called me and we had discussion that we can close this account otherwise start it again from scratch. For that he asked me to come to satara on 16th august to meet up with manager. Once I went there, I had discussion with couple of people including manager but they aren’t agree to make it 0 or close it. They want me pay whole amount.
I even tried conveying them RBI rules regarding saving account. But they are not ready to agree, this is ridiculous.
No negative balances in savings accounts: RBI
According to the RBI, if any bank continues to debit charges on a savings account creating a negative balance, customers can approach the banking ombudsman.
https://economictimes.indiatimes.com/news/economy/finance/no-negative-balances-in-savings-accounts-rbi/articleshow/52218257.cms?from=mdr
In response to an email sent by TOI, HDFC BankNSE -0.08 % said it “does not allow the balance in a savings account to go negative due to imposition of charges for non-maintenance of minimum balance“. The statement added that there are no charges for reactivation of the account in future. Axis BankNSE 1.88 % said that it does not accumulate charges for non-maintenance of balance. An ICICI BankNSE 0.40 % spokesperson also said that it does not create negative balances in savings accounts

What HDFC said in response to that rule 3 years ago and what they are doing is something else.
I don’t understand why so much of gap when it comes to execution of this rule?

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Dear Team

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