[Resolved]  HDFC Bank — Unauthorised late payment and other charges on Hdfc Credit Card

Address:

Chennai, Tamil Nadu

Dear Sir/ Madam, Ref. to the subject, please note I have been using HDFC Bank Credit Card ending with 7810 since last 12 years. Self had made payment of INR 10, 130/- on 28th May 2015 by dropping a cheque at HDFC Bank ATM of Prathana Samaj Road, Vile Parle East Mumbai via cheque no. 552567 Dt: 28/05/2015 of Karnataka Bank Branch-Vile Parle East. Was surprised to know via phone call on 2nd August 2015 from HDFC Credit Card Customer Service that charges amounting to INR 4, 620.37 [inclusive of late payment fee, finance charges, bank charges, retail charges, service tax charges] were still billed to my Credit Card account. Having known the same, on 3rd August 2015 I sent a complaint email to HDFC Bank Credit Card Division via email correspondence ref no. HBL=[protected] informing them that I will not be paying these set of charges as the cheque collection/ deposition in the bank was delayed by their side. Above all, I was also not provided 5% cash back as per HDFC Credit Card offer for the whole month of March for shopping with Reliance Supermart. Shopping was done on 20th March 2015 amounting to INR 2, 315.56 which is as per card statement Dt: 04.05.2015. Since 3rd August 2015, I am following up with HDFC Credit Card Division via emails for a waiver of INR 4, 620.37 and Cashback of 5% on INR 2, 315.56 however, there's no confirmation in this regard from their side. Request you to please help resolve the same at the earliest!