[Resolved] HDFC Bank Ergo — Reimbursement | |||
Sir i have send my bills in 02/09/2015, u have recived courier on14/09/2015 still date i have call u 5 times, u r taking all details and not responding, u r telling we will arrange call back, my courier no are" H47915294&H47915295 Was this information helpful? | |||
Complaint marked as Resolved
HDFC ERGO General Insurance customer support has been notified about the posted complaint. Verified Support Dec 28, 2015 HDFC ERGO General Insurance Customer Care's response Dear Ms. Deekshasree,
We need more details like your insurance policy number or your contact details to resolve your query/complaint.
For any queries please feel free to call our Toll-Free:
[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )
Regards,
HDFC ERGO General Insurance
Verified Support Jan 02, 2016 HDFC ERGO General Insurance Customer Care's response Dear Ms. Deekshasree,
We await your revert with your contact details, kindly share the same within three days so that we can resolve your issue at the earliest.
Regards,
HDFC ERGO General Insurance
Verified Support Jan 07, 2016 HDFC ERGO General Insurance Customer Care's response Dear Ms. Deekshasree ,
We are unable to contact you due to inadequate details. Since we have not received any communication about the required details to resolve your query, we consider it to be resolved.
For any further queries please feel free to call our Toll-Free:
[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )
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 2 Comments | |||
Comments
I am also suffering from HDFC Erog from Jan 2017 and there are frustating with same query again.
Scenario :
As i discussed with doctor in April 2016 and from may to Oct 2016, i did not discuss with any doctor.
But during my visit to doctor in Oct, i share above story, so as i was admitted in Nov 2016 and depending upon above story, Doctor mention "Suffering from last 6 month" in my discharge summary.
So, now they demand me for this 6 month treating records/ Exact Cause and Past history of ailment.
But as i did not visit any doctor from May to Oct, so doctor cannot give me 6 months details.
But on discussing with phone with HDFC ergo, they told me to drop a mail.
--> I drop mail to them.
--Reply : Mail is not accepted, but send a hard copy.
--> I shared hardcopy with my signatue.
--Reply : Insufficient reply Kindly provide 1) Exact cause and past history of ailment certified by treating doctor along with all past 6 months treatment records ( self declaration is not acceptable)
---> So, after getting same response from customer care, i visit branch.
--Reply : So they were ok with my self declaration document.
--> After 20 days, i got again same query + Consultation paper dated _____
--Reply : I reply that it was self-inflicted and please ignore my bill for this if prescription is not ok.
--> But on calling again on phone, customer care behavior changes and she speaks rudely.
Can anyone suggest, what to do in this case ?
Scenario :
As i discussed with doctor in April 2016 and from may to Oct 2016, i did not discuss with any doctor.
But during my visit to doctor in Oct, i share above story, so as i was admitted in Nov 2016 and depending upon above story, Doctor mention "Suffering from last 6 month" in my discharge summary.
So, now they demand me for this 6 month treating records/ Exact Cause and Past history of ailment.
But as i did not visit any doctor from May to Oct, so doctor cannot give me 6 months details.
But on discussing with phone with HDFC ergo, they told me to drop a mail.
--> I drop mail to them.
--Reply : Mail is not accepted, but send a hard copy.
--> I shared hardcopy with my signatue.
--Reply : Insufficient reply Kindly provide 1) Exact cause and past history of ailment certified by treating doctor along with all past 6 months treatment records ( self declaration is not acceptable)
---> So, after getting same response from customer care, i visit branch.
--Reply : So they were ok with my self declaration document.
--> After 20 days, i got again same query + Consultation paper dated _____
--Reply : I reply that it was self-inflicted and please ignore my bill for this if prescription is not ok.
--> But on calling again on phone, customer care behavior changes and she speaks rudely.
Can anyone suggest, what to do in this case ?
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I totally agree with you this insurance company is worst when comes to settle claims. Some employees ask for money to settle such claims.
I have taken the policy for last 5 years but they did the same to me
My friends also had similar experience
So we all have decided to take ICICI Lombard policy