[Resolved] HDFC Bank Fastag — incorrect deduction of toll charges

[Resolved] HDFC Bank Fastag — incorrect deduction of toll charges

P P PR from Mumbai, Maharashtra

I took fastag hdfc yesterday afternoon from surajbari toll plaza, gujarat and they informed it will take few hours to get activated. Once done, i crossed the toll paying the charges in cash and to my surprise i got a message in night that charges are again deducted from fastag wallet. I hv been trying to call 1033 and other helpline nos but it says no doesnt exist. I tried to call min 50 times but no result. There is no email id for complains. My car no is mh43be4741, pls assist and my email id is [protected]@gmail.com +1 photos Was this information helpful? No (0) Yes (0)
Jan 5, 2020 Complaint marked as Resolved Verified Support Dec 04, 2019 HDFC Bank Customer Care's response Dear Customer, Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance. -Anay HDFC Bank Customer Assistance Verified Support Dec 05, 2019 HDFC Bank Customer Care's response Dear Customer, We wish to inform you that after the submission of your application, you will receive your Tag within 7 working days -Anay HDFC Bank Customer Assistance
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Comments

bgsetty

from Anand, Gujarat

There is no way to contact HDFC fastag guys as the customer care number given is busy or not being attended.

HFR648154

Mail not received

ravichiddu

from Bengaluru, Karnataka

I have applied for Fastag through HDFC and my Application No is HFR615847. I have also paid Rs.500 through my Credit Card.

I am yet to receive any confirmation Mail regarding the same.

Request you to let me know the status of my application at the earliest.

Regards

K S Chidambaran
Email- [protected]@rediffmail.com