Hindusthan Unilever Pureit — Water purifier not working

Address:

Bangalore Urban, Karnataka, 560090

Dear Team, I have purchased, washing machine and HUL water purifier from Reliance Digital New BEL road showroom on 17/10/2015, , Ref no:[protected], The water purifier was installed on 19/10/2015 but there was no power at that time hence there was no demo shown to us.when we tried to operate the same, it was not working and we had called sales Manager vivek([protected]) who had sold the item to us. Mr, Vivek has actually convinced me to take HUL product stating that wastage of water is 20% and without power also the device will work, He said that Reliance rescue team will support incase of any issue within 24 hours.. I had informed the same to him and till now they are not able to resolve the issue or arrange any technician from reliance or HUL, parallelly I had launched the complaint in HUL but they have not visited the place yet.. ""YOUR HAPPINESS IS OUR PRIORITY""... The logo says that but in practical it is not the truth..You are just fooling the customer and cheating to buy the product where your salesman get more benefit and not the customer..I regret to buy the product from reliance now. I am continuously following up with your showroom team and HUL but they don't even show any courtesy to attend my call and just ignoring.. I want to return this product at the earliest and don't want to continue any relationship with Reliance.. Please guide me to return this product, Also i will be sharing this experience in Facebook, Youtube and other social media to aware my friends from these kind of mis-selling/cheating from Reliance(only focusing on sales not on customer satisfaction) Also if there is no positive reply, i would like to go to consumer court for my loss... Expecting your earliest response.. Regards.Biju Thomas([protected])