Hiranandani Hospital Complaints & Reviews

Patient visited Opd, suggested to be admitted to hospital, ended up 12 days in hospital, various test done and billed, every time payment made to them and requested for detail price list they handed detail bill and not original price list as they say it is not available. There is no transparency in pricing, and charges are way higher than even big and reputed Mumbai hospitals. On complaint they seem to provide detail billing rather than price list as that does not exist. Ended up paying almost 3 lacs for high fever with no resolution after 12 days in hospital. Very inefficient finance and billing staff and definitely case of cheating. I should say there nursing staff is excellent and big assets for this hospital, whereas there process and finance staff is ridiculous not even worth mentioning. Doctors are OK need some experience rather than doing trial and error on patient.

With extreme disgust & dissatisfaction, I am writing this complaint against Hiranandani Hosp Powai. My wife Sujatha Shetty met with an accident on 16tth Dec 2015 & I immediately rushed her to the casualty emergency ward in the afternoon. The ward was completely empty. They admitted my wife at around 3:45PM. Post this I have not seen a more callous approach by so called ''doctors'' at the hospital. 1) The nurse asked my wife to clean her own wounds. If this was required to be done by us, why would I admit her? Don't you understand its your duty & not ours. 2) There were 2 so called doctors who were constantly busy on their phones or chatting around. Least bothered if the patient was fine. 3) Within minutes asking us to do multiple unnecessary tests like x rays & CT scan. I have never seen a more professional way of looting money. 4) The Xray machine was not function for over an hour & we were made to sit like fools. 5) Then I got to understand the logic. As per rules, if the patient is there in the casualty ward for over 2 hours, the hospital charge us Rs 600 for the bed. I was asking myself, if they wanted to extort money, they should have told us directly instead of making us wait for no rym or reason. 6) While discharging, no mention of any ointment & left us to fend for ourselves. I know I will not get any response from your so called customer service to my email, but I am going to upload this on facebook so that other innocent people should not be looted

Patient suffered from high blood pressure was admitted to the hospitals ICU on 2nd floor under the care of Dr. Rahul .S the patient for the next 2 days did not show any signs of paralysis and was able to sit on the Chair and eat food.The patient was also moved to the third floor ICU on the next day as she was out of any danger and 2 floor ICU is meant for patients recovering from post surgery. On the third day the patient started to deteriorate...

I approached Hiranandani Hospital-Dermocosmetolgy Department (Dr Mansi Sanghvi) on 20th July, 2013 for the (left) elongated ear lobe-she examined and suggested to get the same stitched. She also recommended to get both the ear lobes repaired (though there was only a minor problem in the right ear) . She said clearly that post the procedure there would be only a minor dent on the surface (which would also be disappear after 2 months). She...

doctors in hiranandani having lack of knowledge and careless . hospital wants only money.i visited 2 drs named soniya agrwal and sujata rathode. who are the gynac.i noticed that first sujata cant give proper treatment.then i meet soniya agrwal.she is careless person. without knowing any test.she gave me 6 month treatment for pregnacy.because of her treatment and tablet i am now suffering depression, and cyst in my ovaries. i visited specalise...

Hi,

I have greviance with Hiranandani Hospital in Thane. My father was sick and I went to see a doctor in the hospital and the doctor after seeing him, prescribed medicines for only 3 days ( 3 capsules) .

However when I went to the pharmacy department for the medicines, they forced me to either buy 10 capsules which were around rs 500/-, they said that their policy is to give all the medicines and do not cut...

My Complaint is against Dr Deepika Shetty from Dermo Cosmo Department of an esteemed Hospital Dr LH Hiranandani.(Powai) I had smll scar on my arm. I met Dr Deepika Shetty in December and with her advise and surity of removing the scar I started the treatment termed as Polishing. She told me to get 4 sittings of the same done and after thet she will do a Dermo roller therapy, with which the scar will be cmpletely removed.I WASTED ALMOST 4000/-...

Dated 20th Oct’09

To
The Medi Assist India Pvt. Ltd.,
Mumbai

Subject – Complaint against Dr. L.H Hiranandani Hospital, Powai


Dear Sir/Madam,

I had taken my father to Dr.L.H Hiranandani Hospital for his treatment related to urology on 9th Oct’09. Based on Dr.Deepak Gupte (Consultant, Urology, Dr.L.H Hiranandani Hospital) pre-investigation of my father, he had recommended to get admitted for further treatment.

I would like to share my experience in the hospital which looks nightmare to me whenever I just thought about it.

1. On 10th Oct’09 they investigated my father whole day due to which he could not take his regular medicine which he takes during day time, so the available RMO had given Nine tablets + one intra venous injection and one liquid syrup all at the same time in the night which had made my father to suffer a lot, he started shivering so much that it was not in my control, and no doctors to support him, we couldn’t understand what could be the reason of such shivering. Such carelessness they have shown in the hospital who always thinks for making money from the insurance company nothing more than that. My father has cardiac problem and just imagine if anything wrong would have happened then…

3. I observed hospital was doing all investigation of my father but never discussed with us about the reports, what would be their next plan etc. Dr.Deepak Gupte always telling us from the day first, your father case is very critical, it is not easy to operate etc etc.

4. Dr.Deepak Gupte used to visit our room daily for hardly 5 to 10 secs and never discussed about the patient conditions and whenever we used to ask him, he told we’ll discuss later. For every small visit he has billed us heavy amount. Such a careless and money minded doctor I have never seen. Till last day he didn’t discuss how he is going to operate the patient, what is his plan etc. He was referring to unnecessary doctors who were adding good money in the bill.

5. When all the reports came and when we tried to discuss Dr.Deepak Gupte about his next plan, he again started telling it’s a critical case though reports were not so bad which we can read in the reports. Then we realized this doctor is unnecessary making the case critical and want to make money out of it. They don’t bother whether patient how old he is and how much care does he need.

6. My father was not comfortable with the attitude of the doctor, we decided we’ll not go for the operation in this hospital. So when we had asked them to discharged us, then hospital head Mr.Shetty started shouting on us saying without operation you cannot go, they were forcing us for the operation. Hospitals administration harassed us very rudely and misbehaved us.

7. Initially Medi assist had sent an approval of Rs.65,000/- and our bill was coming 49,000/- but they were not reliving my father from the hospital who also suffered very badly due to non co-operation of all the hospital staff and violated the rights of information’s.


So in future such type of hospital should be debarred from the list of our authorized hospitals and no money should be given to them by hook or crook.

This I am informing you as a moral duty from my side, because my all family members are insured in your company. I will be the happiest person from my side if any enquiry is needed from your side in future.

Thanks and Regards,

Ajay Mittal
Employee Id : 239132
TCS, Thane.

Respected Sir/Madam,


I am One of the oldest account holder of SBI (Kalyan West branch). My Grandfather was also a A/C holder of the same bank. But, since some years I am observing that the staff (including all specially Cashiers & home Loan Staffs) of this branch is not supporting the customers. Their behaviour is also not good. Concerned persons for related jobs are always tells that their is more work load but we found that they are sitting relaxed. Please take some action for this type of staffs.I think they don't understand that they are getting their salary because of the "CUSTOMER''. They think we must have to beg them for loans. The bank Manager is also same.
Please do something for us.

I had pain in my left knee since the last three weeks. I approached Hiranandani Hospital and was referred to Dr. Sanjeev Jain (Othopaedics). I explained to him my problem.He recommended that I do an X-ray and MRI scan. His appointment and the X-ray and MRI scan cost me Rs 7350. The next day when I went to him with the scan and X-ray report he took one cursory glance at each report and told me I was fine. He did not prescribe any treatment...

We were issued a wrong medicine by the pharmist and the reason given was its a same salt. My child has not been cured and I had to pay for doctors fee again to get another review done.

The hospital's attitude was alarming as they just didn't care abt the wrong medicine and its impact or lack of it and continued to maintain its a correct salt while the doctor kept on contraditing them....